Specifications

Parking and Unparking Calls

With the appropriate permissions (set by your administrator in Director's

Telephony Class of Service), you can park a connected call on another

extension by doing the following:

Step 1 Press the Park soft key.

Step 2 Dial the extension, press its custom key, or use the Directory

to find the party.

Step 3 Press the Park soft key again. To unpark the call, press

Unpark, repeat step 2, and press Unpark again.

Silently Monitoring / Barging In

With the appropriate permissions (set in Director's Telephony Class of Service

for both your phone and the target phone), you can listen to a call without

being heard, or join a call as a fully conferenced participant (“barge in”).

• To silently monitor a call, dial , then the extension on which

the call is active.

• To barge in on a call, dial , then the extension on which the

call is active.

Changing Call Handling Mode and Forwarding

NOTE Use Personal Call Manager or Web Access software to configure call

handling modes with different call forwarding destinations and

personal greetings.

You can set one of five distinct call handling modes for your extension,

including four preset “Do Not Disturb” options (similar to a Night Key on

some systems) that forward incoming calls to another number or to voice

mail. On ShoreTel 560 phones, all keys with LEDs light orange when call

forwarding is enabled. When you record a personal greeting, it is linked to the

active call handling mode.

By default, your phone is set to Standard mode, which allows you to answer all

incoming calls.

To select a different mode:

Step 1 Press the Mode soft key.

NOTE Your ShoreTel phone provides one-touch toggling of the In a Meeting

and Standard modes. You only need to press the Mode soft key to

toggle between these modes and can skip step 2.

Step 2 Use the Scroll button to select the mode you want, then press

the OK soft key.