Specifications

19
Interacting with Calls
Muting a Call
To mute the phone so the caller doesn’t hear you, press . The LED in the
Mute button lights red.
Placing a Call On or Off Hold
To place a call on hold, press , or press the call's custom key, if available.
On the ShoreTel 560 phone, the custom key blinks green. To take the call off
hold, press the Unhold soft key or press the custom key again.
If you are not on another call while a call is on hold, you will hear a reminder
ring in 15 seconds and at one-minute intervals after that. If you've received
more calls than available call lines can show, your calls are only visible in
Personal Call Manager. However, when you receive a reminder ring, it is for
the call that has been on hold the longest, and when you answer the call, it
will appear on your display normally.
Transferring a Call
To transfer a call from your extension to another number, press . At the
prompt, dial the number (or press the extension's custom key, or use the
Directory to find the party), then do one of the following:
• Complete a blind transfer by:
• Pressing the Transf soft key.
or
• Pressing the More soft key, then pressing To MB to send the call to
the recipient's voice mailbox.
• Consult with the recipient first in one of two ways:
• Press the Conslt soft key to speak to the recipient before transferring.
(Your original call is placed on hold.) After consultation, press the Yes
soft key to complete the transfer, or press the Cancel soft key to
abandon the transfer and return to the original call.
or
• Press the More soft key, then press Intcom to consult by intercom.
Joining Calls
If you answer additional calls during an active call, your first call is placed on
hold, and the Join soft key becomes available. Press the Join soft key to
establish a three-way call. With the appropriate permissions (set by your
administrator in Director's Switches page and Telephony Class of Service), you
can repeat these steps to create up to a six-way call.
Hold
Tran sfe r