Specifications

LED Color Guide for ShoreTel 560 Custom Keys

Your ShoreTel 560 phone also provides color cues to help you determine the

operational status as follows:

Steady Green - in use by you

Blinking Green - on hold or call parked

Steady Red - in use by owner

Blinking Red - incoming call, owner on a call

Steady Orange - extension's call handling set to Do Not Disturb mode

Blinking Orange - incoming call

Answering a Monitored Extension's Call

In addition to the visual cues the monitored extension's icons and custom key

LED provide, you'll also hear a different ring when a call comes in, and if

you're on a call, you'll hear a higher pitched call waiting tone. If you don't

want to be disturbed by the ringing, you can define and set a call handling

mode to suppress ringing without forwarding your calls (using the Custom

option). See “Changing Call Handling Mode and Forwarding” on page 20 for

more information.

An incoming call for a monitored extension appears on your phone like this:

You can pick up the call while it is ringing by pressing the Answer soft key, or

you can send it to the monitored extension's voice mail by pressing To VM.

You can also answer a call after the owner of the monitored extension has put

it on hold by pressing the Pickup soft key.

When you put a call that has come in to the monitored extension on hold, the

call is parked on the owner's phone, so that either of you may pick up the call

again.

If your phone is being monitored, the call appears on your phone as if you had

put it on hold yourself, as follows: