Specifications
ShoreTel 12.1 9
C
HAPTER
1
Service Appliance 100 Overview
This document is designed for planners and system administrators looking to deploy
ShoreTel® Service Appliance 100 (referred to throughout this document as SA-100) units
in their ShoreTel system to perform conferencing and instant message services.
The SA-100 is a ShoreTel appliance that installs on your network and augments the
ShoreTel system with conferencing and instant messaging services. The SA-100 gives
ShoreTel system users the ability to create and participate in scheduled and impromptu
media-rich conferences and in instant messaging. The SA-100s support audio and Web
conferences, allows third-party calendars such as Microsoft® Outlook® to schedule
conferences, and supports load distribution whereby SA-100 units work together to
provide least-cost-routing to reduce telephony cost.
This chapter presents an overview of the ShoreTel Service Appliance 100 (SA-100),
including a description of the integrated applications and capacities to guide you in
planning your installation. The topics are discusses in this chapter include:
• "About the ShoreTel SA-100" section on page 9
• "Distributed Conferencing Capabilities" section on page 10
• "Single System Management" section on page 10
• "Integrated Services" section on page 11
• "ShoreTel Conferencing and IM Capacities" section on page 12
• "Service Appliance Failover" section on page 12
• "Service Appliance Logs and Records" section on page 12
• "Integration with ShoreTel Communicator and Microsoft Outlook" section on page
12
• "Host and Participant Desktop Requirements" section on page 13
1.1 About the ShoreTel SA-100
The ShoreTel SA-100 is a 1U, dedicated, plug-and-play appliance designed to integrate
seamlessly into the ShoreTel system and to install where you need it on your network to
provide cost-effective conferencing and instant messaging (IM) services for ShoreTel
system users.
The 1U footprint means that unit is suitable for 19-inch equipment racks. The unit is
shipped with a versatile rack-mounting kit that easily accommodates different rack styles
and a locking ShoreTel front bezel.