Specifications

ShoreTel 12.1 15
C HAPTER 2
Planning and System Design
This chapter guides you through the planning process for deploying the ShoreTel Service
Appliance 100 on your network. Topic discussed in the chapter include:
• "Recommendations" section on page 15
• "Determining Your Conferencing Needs" section on page 15
• "Licensing Requirements" section on page 17
2.1 Recommendations
The following recommendations will assist you in designing your ShoreTel system to use
ShoreTel conferencing capabilities.
• Make sure you determine the need for audio conferencing, Web conferencing and
Instant Messaging services.
• Make sure you determine licensing requirements
• Make sure you determine the placement of SA-100 within the ShoreTel system
topology, including external Web access and security considerations.
• Make sure you determine WAN considerations, quality and bandwidth.
2.2 Determining Your Conferencing Needs
The ShoreTel single management system makes it easy for you to effectively and cost-
efficiently provide conference and IM services for your users. The ShoreTel conferencing
solution is flexible allowing you to install a single SA-100 unit to provide services
company-wide or multiple units deployed regionally to handle services for local users
which can save on long-distance cost when your regions are in distant locations.
In determining how best to deploy SA-100s in your environment, consider the following:
• The number of simultaneous conferences you want to support.
• The types of conferences you expect to support.
• The number of IM sessions you expect to support.
• The typology of your network.
• Load balancing
• Failover (redundancy)