Service Appliance 100 Planning, Installation and Administration Guide Part Number 850-1297-01
Document and Software Copyrights Copyright © 1998-2011 by ShoreTel Inc., Sunnyvale, California, USA. All rights reserved. Printed in the United States of America. Contents of this publication may not be reproduced or transmitted in any form or by any means, electronic or mechanical, for any purpose, without prior written authorization of ShoreTel, Inc. ShoreTel, Inc.
Table of Contents Preface 7 CHAPTER 1: SERVICE APPLIANCE 100 OVERVIEW 9 1.1 1.2 1.3 1.4 About the ShoreTel SA-100 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 Distributed Conferencing Capabilities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 Single System Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 Integrated Services. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
SA-100 Planning, Installation and Administration Guide CHAPTER 4: SITE REQUIREMENTS AND PREPARATION 4.1 4.2 Recommendations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27 Physical Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27 4.2.1 4.2.2 4.3 4.4 4.5 4.6 Front Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
SA-100 Planning, Installation and Administration Guide CHAPTER 7: MAINTENANCE 7.1 7.2 7.3 Quick Look. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63 Viewing System Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65 Viewing Maintenance Information for an SA-100 . . . . . . . . . . . . . . . . . . . . . . . 66 7.3.1 7.3.2 7.4 7.5 Viewing Current Conference Activity Information . . . . . . . . . . . . . .
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Preface Objectives This document provides planning, installation and administration information for the ShoreTel Service Appliance 100 (SA-100) and integrated applications. Audience This guide is written for the person who plans, installs, administers, and maintains the ShoreTel system. This individual should be knowledgeable about data networking and telephony to use this guide effectively.
SA-100 Planning, Installation and Administration Guide The ShoreTel Server Software Release Notes provide information about new releases, new features, installation, and upgrading for the ShoreTel server. They can be found in the documentation folder on the associated DVD and may also be accessed from ShoreWare Director: Hardware Documentation The following installation documents are packaged with the associated ShoreGear voice switch, ShoreTel Service Appliance 100, or ShorePhone IP phone.
C H A P T E R 1 Service Appliance 100 Overview This document is designed for planners and system administrators looking to deploy ShoreTel® Service Appliance 100 (referred to throughout this document as SA-100) units in their ShoreTel system to perform conferencing and instant message services. The SA-100 is a ShoreTel appliance that installs on your network and augments the ShoreTel system with conferencing and instant messaging services.
SA-100 Planning, Installation and Administration Guide Chapter 1: Service Appliance 100 Overview The SA-100 is a node that installs on a ShoreTel server site and performs processing functions for conference calls and IM sessions. In conference calls, the SA-100 serves as a hub that receives audio and data streams from the participants, bundles the streams, and broadcasts the bundles to the other conference participants. The SA-100 also maintains conference Web pages and manages IM sessions for users.
Chapter 1: Service Appliance 100 Overview 1.4 SA-100 Planning, Installation and Administration Guide Integrated Services The SA-100 allows the ShoreTel system to provide conferencing to ShoreTel users. The SA100 supports the following types of conferencing: • Audio-only conferences • Web-only conferences • Web and audio conferences • Instant messaging This section provides a brief description about the types of conferences the SA-100 supports. 1.4.
SA-100 Planning, Installation and Administration Guide 1.
Chapter 1: Service Appliance 100 Overview 1.9 SA-100 Planning, Installation and Administration Guide Host and Participant Desktop Requirements Participants in Web conferences will need to meet minimum software and browser requirements. Participant desktop and laptop systems are not required to meet any minimum hardware requirements except for an acceptable broadband internet connection. 1.9.1 Internet Browsers Web Conference users require one of the following internet browsers and browser plugin: 1.9.
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C H A P T E R 2 Planning and System Design This chapter guides you through the planning process for deploying the ShoreTel Service Appliance 100 on your network. Topic discussed in the chapter include: 2.1 • "Recommendations" section on page 15 • "Determining Your Conferencing Needs" section on page 15 • "Licensing Requirements" section on page 17 Recommendations The following recommendations will assist you in designing your ShoreTel system to use ShoreTel conferencing capabilities. • • • • 2.
SA-100 Planning, Installation and Administration Guide 2.2.1 Chapter 2: Planning and System Design Determining the Number of SA-100s to Deploy Among the factors to consider in determining how many SA-100 to deploy are the capabilities of the SA-100. Table 2-1 provides information about the maximum number of participants an SA-100 can support by conference type.
Chapter 2: Planning and System Design SA-100 Planning, Installation and Administration Guide connections, limited WAN bandwidth or known WAN quality issues, installing SA-100s at regional sites and implementing load balancing can minimize the effect the WAN has on conference calls.
SA-100 Planning, Installation and Administration Guide 18 Chapter 2: Planning and System Design
C H A P T E R 3 Network Requirements and Preparation Use the information in this chapter to determine specific network requirements for the ShoreTel Service Appliance 100. After determining the network requirements, you will be ready to configure your network appropriately. The topics discussed in this chapter include: 3.
SA-100 Planning, Installation and Administration Guide Chapter 3: Network Requirements and Preparation Meets the packet loss requirements for toll-quality voice. Bandwidth management to prioritize your voice traffic over your data traffic. Proper configuration of the ShoreTel system’s Admission Control feature for each site. • • • For Web conference streams: Delivers adequate bandwidth for the typical application you expect users to share.
Chapter 3: Network Requirements and Preparation SA-100 Planning, Installation and Administration Guide See the ShoreTel Planning and Installation Guide for detailed instructions on selecting an NTP public server if you do not run an NTP server within your organization. 3.5 Network Security This section discusses network security concerns that can come up when you deploy the SA-100. 3.5.1 Security Considerations 3.5.1.
SA-100 Planning, Installation and Administration Guide 3.6.1 Chapter 3: Network Requirements and Preparation Deployment in the LAN In the scenario where the SA-100 is deployed on the trusted internal network as shown in Figure 3-1, the following apply: Figure 3-1 3.6.2 Deployment in the LAN • The network requires port-forwarding through the firewall which is restricted to Web ports (80-unsecure & 443-HTTPS).
Chapter 3: Network Requirements and Preparation Figure 3-2 SA-100 Planning, Installation and Administration Guide Deployment in the DMZ WARNING The SA-100 will not function if it is positioned in the DMZ and network traffic initiated from the trusted zone to the SA-100 goes through NAT (Network Address Translation). The SA-100 will display a “Lost Communication” status in ShoreWare Director. 3.6.2.1 Requirements • Enable routable traffic between the DMZ and LAN.
SA-100 Planning, Installation and Administration Guide 3.6.2.2 Chapter 3: Network Requirements and Preparation Directions for Deployment Step 1 Configure IP Settings for SA-100 on a LAN. Step 2 All ShoreGear ports below need to be open on the firewall for the traffic between the DMZ and the trusted site (LAN).
Chapter 3: Network Requirements and Preparation Table 3-2 Originating Voice/ Vmb Device Switches SA-100 Planning, Installation and Administration Guide SA-100 Port Usage (Continued) Destination Device SA-100 Appliance IP Phone Communicator SoftPhone SA-100 Appliance DVM Server Media Stream UDP 5004 Static RTP [if dynamic: Configurable, default 10000-10550] HQ/Director Server Other CTL - Boot files TCP 20 FTP DATA - Boot files Media Stream UDP 5004 Static RTP [if dynamic: Configurable, default 10
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C H A P T E R 4 Site Requirements and Preparation This chapter provides information about preparing your site for the SA-100 including concerns such as physical space, environment, and cabling. This chapter includes the following topics: 4.
SA-100 Planning, Installation and Administration Guide Table 4-1 Chapter 4: Site Requirements and Preparation ShoreTel Service Appliance 100 Physical Specifications (Continued) Parameter Power Hard Disk Service Appliance 100 (SA-100) 250 Watts 215 GB (Up to 800 hours of conference data including reports, recordings, and library files can be stored on the SA-100.
Chapter 4: Site Requirements and Preparation Table 4-3 Item 1 2 3 4 5 6 4.2.2 SA-100 Planning, Installation and Administration Guide SA-100 Front Panel Indicators and Connectors Indicator, Button, or Connector Power-on indicator/ power button VGA Connector Hard drive activity indicator Diagnostic indicator lights Description The power-on indicator lights when the system power is on. The power button controls the internal power supply output to the system.
SA-100 Planning, Installation and Administration Guide Table 4-4 Item 1 2 SA-100 Rear Panel Indicators and Connectors Indicator, Button, or Connector Description iDRAC6 Enterprise Not used. port Serial connector (DB9) Connects a serial device to the system. Used to configure static IP address. 3 4 5 VGA Connector eSATA (2) USB Connectors Not used. Not used. Allows you to connects USB devices to the unit for system recovery. The ports are USB 2.0-compliant.
Chapter 4: Site Requirements and Preparation 4.5 SA-100 Planning, Installation and Administration Guide Maintenance Cable The ShoreTel SA-100 provides a maintenance port that you can connect a terminal to using a DB-9, female-to-female, null-modem connector. You can use the maintenance port to assign the unit IP address parameters when DHCP is not used. 4.
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C H A P T E R 5 Installing the Service Appliance 100 This chapter provides information about mounting the SA-100 in a rack, assigning the unit an IP Address, and connecting it to the network. The topics discussed in this chapter include: 5.
SA-100 Planning, Installation and Administration Guide 5.2 Chapter 5: Installing the Service Appliance 100 Verifying the Contents of the SA-100 Box This section lists the items you should receive in your ShoreTel SA-100 package. Inspect the package carefully before you open it and contact the shipper if it is damaged. If items are missing from the package, contact your ShoreTel partner or ShoreTel technical support. The items in the box include the following: 5.
Chapter 5: Installing the Service Appliance 100 SA-100 Planning, Installation and Administration Guide NOTE The SA-100 is shipped from the factory configured to use the DHCP to set IP address. That means that unless otherwise set, the first time the unit is turned on with an Ethernet cable connecting it to the network the unit will seek an IP address from the DHCP server on the network.
SA-100 Planning, Installation and Administration Guide Figure 5-2 Chapter 5: Installing the Service Appliance 100 ShoreTel Command Line Interface NOTE You can change the default CLI user name and password for the SA100 in ShoreWare Director. Refer to the ShoreTel 12.1: System Administration Guide for more information. Step 6 Type 3 and press Enter to change the system configuration. The Change System Congifuration menu appears as shown in Figure 5-3.
Chapter 5: Installing the Service Appliance 100 SA-100 Planning, Installation and Administration Guide Step 11 Type 2 and press Enter. The Change IP subnet mask prompt appears. Step 12 Type the IP address of the subnet where the SA-100 is to appear. Step 13 Type 3 and press Enter. The Change gateway IP address prompt appears. Step 14 Type the IP address of the gateway that you want the SA-100 to use. Step 15 Type 0 and Enter to return to the Change System Congifuration menu.
SA-100 Planning, Installation and Administration Guide Chapter 5: Installing the Service Appliance 100 the second Ethernet port. This will ensure that the port you want the SA-100 to use primarily for operation will be correctly identified by the system. Step 1 On the back of the unit, locate the GB1 Ethernet jack in the middle of the panel and plug one end of a Category 5 or higher Ethernet cable into it.
C H A P T E R 6 Configuring the SA-100 for Operation To use a ShoreTel SA-100 appliance in the ShoreTel telephone system, you must register the appliance with the system and configure the system to use the appliance. This registration and configuration is done in ShoreWare Director. This chapter provides information about registering and configuring an SA-100 in ShoreWare Director. For information about ShoreWare Director, see ShoreTel 12.1: System Administration Guide.
SA-100 Planning, Installation and Administration Guide 3. 4. 5. 6. 7. 8. 9. 6.2 Chapter 6: Configuring the SA-100 for Operation — Install Licenses. — Configure Other Parameters. — Configure SNMP. — Make sure port 5004 is turned off. — Configure System Extensions. — Configure Digit Translation Tables (if required). Configure each ShoreTel site that will host a SA-100 Add the Service Appliances to the selected ShoreTel Sites.
Chapter 6: Configuring the SA-100 for Operation SA-100 Planning, Installation and Administration Guide Step 1 View the license packet that you received from ShoreTel. Step 2 Launch ShoreWare Director and in the ShoreWare Director menu click Administration > System Parameters >Licenses > Keys. The License Key Info dialog box appears. Step 3 Click the New button at the top of the page. The Contact Information page appears. Step 4 In the Key field, enter the license key that you received from ShoreTel.
SA-100 Planning, Installation and Administration Guide Chapter 6: Configuring the SA-100 for Operation Figure 6-1 Systems Parameters Page Step 3 In the Extension field, enter the available extension number that you want to use for ShoreTel Conference to change the internal extension assigned to ShoreTel Conference. Step 4 In the External Number field, enter the valid phone number that you want to use for ShoreTel Conference.
Chapter 6: Configuring the SA-100 for Operation SA-100 Planning, Installation and Administration Guide Step 3 Uncheck the Always Use Port 5004 for RTP check box. Step 4 Click Save. 6.4 Setting Up the System for Conferencing and IM This section describes how to set up the ShoreTel system to use the SA-100. 6.4.1 Adding a SA-100 to a ShoreTel Site After you have installed the SA-100 on the network, you must associate the unit with a ShoreTel site.
SA-100 Planning, Installation and Administration Guide Chapter 6: Configuring the SA-100 for Operation Figure 6-2 Primary Voice Switches/Service Appliances Page 3. In the Add new switch/appliance at site: field, select the ShoreTel server site where the SA-100 is physically installed. 4. In the of type: field, select Appliance 100 Collaboration. 5. Click Go. The Service Appliance page appears as shown in Figure 6-3.
Chapter 6: Configuring the SA-100 for Operation SA-100 Planning, Installation and Administration Guide Figure 6-3 Service Appliance Page 6. Enter the appropriate information to register the SA-100 with the ShoreTel system. Table 6-1 provides information about the registration fields. Table 6-1 Registration Fields for the SA-100 Field *Name *Site *IP Address *Ethernet Address *Fully Qualified Domain Name *Server to Manage Switch ShoreTel 12.
SA-100 Planning, Installation and Administration Guide Chapter 6: Configuring the SA-100 for Operation Table 6-1 Registration Fields for the SA-100 (Continued) Field Conference Section HTTPS *Extension *Assign User Group Backup Section Enable Daily Backup IP Address FTP Port Directory User ID Password Description Enter the ShoreTel extension that you want to assign to the SA-100. Users will use this extension to dial into conference calls hosted on the unit.
Chapter 6: Configuring the SA-100 for Operation 6.4.3 SA-100 Planning, Installation and Administration Guide Setting a System Failover Mechanism for Conferencing In keeping with providing redundancy throughout the system, the ShoreTel system provides a mechanism that ensures that conference resources remain available if the ShoreTel site server to which the SA-100 is registered fails.
SA-100 Planning, Installation and Administration Guide Chapter 6: Configuring the SA-100 for Operation Table 6-2 Port Address Ranges SA-100 Supports for DMZ Start Stop Start Stop Start Stop Start Stop 20 21 22 25 80 111 — — — — — — 123 443 833 2427 4308 5060 — — — — — — 5269 5432 5440 5446 5452 5454 — — — 5450 — — 5455 5457 5461 5555 — — 5470 — Step 4 Click Administration > System Parameters > Security > Port Configuration. The Port Configuration page appears as shown in Trusted IP Range.
Chapter 6: Configuring the SA-100 for Operation SA-100 Planning, Installation and Administration Guide Step e Click Save. The new range appears in the Trusted IP Range page. Step f Check the check box of the range that you want to use. 6.4.5 Configuring the Conference Web Page A ShoreWare Director user with administration privilege can customize the Web page that the current SA-100 generates for conferences.
SA-100 Planning, Installation and Administration Guide Chapter 6: Configuring the SA-100 for Operation Figure 6-8 Service Appliance Conference Administration Page Step 4 Click Website. The Website page appears as shown in Figure 6-9. Figure 6-9 Website Page Step 5 In the Web Site Logo field, enter the path to the logo that you want to appear on Web conference pages.
Chapter 6: Configuring the SA-100 for Operation SA-100 Planning, Installation and Administration Guide Step 7 In the Window Title field, enter the name that you want to use as the identifier for conferences managed by this SA-100. The name will appear on the browser tab of active conferences. The default name is ShoreTel Conference.
SA-100 Planning, Installation and Administration Guide Chapter 6: Configuring the SA-100 for Operation Figure 6-10Conference Viewer Page Step 5 In the Logo field, enter the path to the logo that you want to appear on the conference viewer page. Step 6 To have conference sound a tone when a new participant enters, do either of the following in the Alert Sound section: • Click the Yes radio button to activate the tone. • Click the No radio button to deactivate the tone.
Chapter 6: Configuring the SA-100 for Operation SA-100 Planning, Installation and Administration Guide Step 2 Click Administration > Platform Hardware > Voice Switches/Service Appliances > Primary. The Primary Voice Switches/Service Appliances page appears. Step 3 Select an SA-100 listing and in the Quick Launch column click Launch. The Service Appliance Conference Administration Conferences page appears as shown in Figure 6-11.
SA-100 Planning, Installation and Administration Guide Chapter 6: Configuring the SA-100 for Operation Figure 6-12HTTPS Tab Step 5 In the respective fields, enter the information listed below. An asterisk (*) indicate that this information is required. 54 • Country: Enter the two-character country code for the country where the system is installed. Refer to ISO 3166 for information about country codes. • State or Province: Enter the name of the state or province where the system is installed.
Chapter 6: Configuring the SA-100 for Operation SA-100 Planning, Installation and Administration Guide • Organization: Enter the legal name of the company or organization or the person that is requesting the certificate. • Organizational Unit: Enter the name of the department that is requesting the certificate. • *Common Name: Enter the Fully Qualified Domain Name (FQDN) for which you want the SSL certificate. Note If the CSR is for a wildcard certificate, you must prepend “*.” to the common name (e.
SA-100 Planning, Installation and Administration Guide Chapter 6: Configuring the SA-100 for Operation Step d In the Private Key field, enter or browse to the path to the file that contains the Private Key that you want to use. Step e Click Upload. Step 6 Click Restart Web Server. This reboots the SA-100 and activates all certificates when the unit restarts. 6.4.7.3 Enabling HTTPS You must have a certificate to run HTTPS.
Chapter 6: Configuring the SA-100 for Operation SA-100 Planning, Installation and Administration Guide Step 5 In the Enable HTTPS section, make sure that HTTPS is enabled. The function is enabled when the first line in the says the following: HTTPS is currently enabled on this service appliance. If the service appliance is disabled, do the following: Step a In the Enable HTTPS on the following Service Appliance field, select the option that indicates the device on which you want to enable HTTPS.
SA-100 Planning, Installation and Administration Guide 6.6 Chapter 6: Configuring the SA-100 for Operation Setting Up Instant Messaging This section describes how to set up IM in the ShoreTel system and for individual users. For information about configuring users, refer to the ShoreTel 12.1: System Administration Guide. 6.6.1 Enabling Instant Messaging on the System To enable instant messaging on the ShoreTel system, do the following: Step 1 Launch ShoreWare Director.
Chapter 6: Configuring the SA-100 for Operation 6.6.3 SA-100 Planning, Installation and Administration Guide Configuring Users to Use Instant Messaging To configure users to use IM, do the following: Step 1 Launch ShoreWare Director. Step 2 Click Administration > Users > Individual Users. The Individual Users page appears. Step 3 Select the user that you for whom you want to enable the service. The Users page containing the profile of the user you selected appears.
SA-100 Planning, Installation and Administration Guide 6.7 Chapter 6: Configuring the SA-100 for Operation Viewing the Service Appliance Conference Administration User Interface The Service Appliance Conference Administration user interface allows ShoreWare Director users with administrator privilege to view information about SA-100 conferences on the system and to set parameters for SA-100 Web conference.
Chapter 6: Configuring the SA-100 for Operation 6.7.1 SA-100 Planning, Installation and Administration Guide Conferences The default view for the administrator when they enter the Conference Administration UI is Conferences. This page allows the administrator to view a list of conferences hosted on the system.
SA-100 Planning, Installation and Administration Guide Chapter 6: Configuring the SA-100 for Operation The following specific information is available through this tab: • Shows all sessions for the time period selected from most recent to oldest for the last 12 months • Reports screen presents the following for each conference session — Session number — Session date, time, duration conference name — Access codes, host and number and name of participants Note The links under the Participants column acc
C H A P T E R 7 Maintenance ShoreWare Director provides operational maintenance information for all appliances as well as switches, ports, servers and services. This section summarizes information available regarding the Service Appliance 100. For detailed explanations of maintenance options for all system components see the ShoreTel 12.1: System Administration Guide and ShoreTel 12.1: Maintenance Guide. Topics discussed include: 7.
SA-100 Planning, Installation and Administration Guide Figure 7-1 Chapter 7: Maintenance Quick Look Panel The SA-100 installed in your ShoreTel system are listed in the Server/Appliance column. The green and red arrow to the left of the listing indicate whether an error (red) is registered with the unit. Additional basic information about the units is shown to the right of the listing and includes the following: • Switches — Site: Lists the sites that are installed on your ShoreTel system.
Chapter 7: Maintenance • SA-100 Planning, Installation and Administration Guide Conferencing: Provides system-wide information about Web and audio conferencing capacity. — In-Use: Indicates the total number of audio and Web conference ports currently in use. — Licensed Capacity: Indicates the number of audio and Web licenses available in your system. — System Capacity: Indicates the maximum number of simultaneous audio and Web conferences requested. 7.
SA-100 Planning, Installation and Administration Guide Chapter 7: Maintenance • Conference: Indicates the number of active conference and the number of available conference licenses. • Usage: This is the usage state of the switch. — Unknown—The usage state is unknown. This might be true because communication between the server and the switch might have been lost. — In Use—At least one port or IP phone has an active call. — Off Hook—At least one port or IP phone is off-hook, but no ports are in use.
Chapter 7: Maintenance Figure 7-3 SA-100 Planning, Installation and Administration Guide Service Appliance Maintenance Screen The Service Appliance Maintenance provides the following information: Service Appliance section: Lists the appliance name, connection details, overall status and the following: • Fan: Status of the fan, with the following states: — OK — Slow — Failed — Unknown • Temperature: Status of the temperature, with the following states: — OK — Yellow Alarm — Red Alarm — Unknown Shore
SA-100 Planning, Installation and Administration Guide • Chapter 7: Maintenance Voltages: Status of the internal voltages, with the following states: — OK — Failed — Unknown Ports section: Lists all ports in use and free for both audio and Web conferencing. Details section: Lists the following additional information: 7.3.1 • Last Boot Time: The last time the appliance booted. • Connect Time: The last time the server re-established a connection with the appliance.
Chapter 7: Maintenance Figure 7-4 SA-100 Planning, Installation and Administration Guide Service Appliance Maintenance Panel NOTE The IM Peak Sessions value represents the peak load observed on the appliance since the last restart. This value will reset to zero if the SA-100 is restarted. 7.3.2 Switch Connectivity The Switch Connectivity panel lists all ShoreTel Service Appliances, Voice Switches and Softswitches when Distributed Routing Service (DRS) is disabled.
SA-100 Planning, Installation and Administration Guide Figure 7-5 Chapter 7: Maintenance Switch Connectivity panel The Switch Connectivity panel includes the following: • Connectivity Grid: The following indicators provide information about the listed switch/appliance: — Green (C) indicates that the switch/appliance is connected and communicating with other switches/appliances in the system.
Chapter 7: Maintenance Figure 7-6 SA-100 Planning, Installation and Administration Guide Service Appliances Maintenance Screen The Service Appliance Maintenance Summary panel includes the following: • Name: The name given to the SA-100 unit. • Site: The name of the site where the SA-100 is installed. • Audio Port: Provides information about conference audio ports. — Peak: Indicates the maximum number of audio ports requested concurrently.
SA-100 Planning, Installation and Administration Guide 7.5 Chapter 7: Maintenance IM Servers Maintenance Summary The IM Servers Maintenance panel presents the current and peak IM usage data for all appliances in the system. Figure 7-7 IM Servers Maintenance Summary The IM Servers Maintenance panel includes the following: 72 • Name: The name of the appliance providing IM services. • Site: The site in which the appliance is installed. • Total Users: Total number of users registered on the site.
C H A P T E R 8 Going Live and Training This chapter provides the requirements and other information for introducing the Service Appliance 100 and ShoreTel Conferencing services to your organization. The topic discussed include: 8.
SA-100 Planning, Installation and Administration Guide Chapter 8: Going Live and Training • Verify ShoreTel Communicator integration is functioning properly through the ability to access Web meetings (both scheduled and Instant) from Communicator. • Verify Instant Messaging Presence, Privacy and IM chat capabilities function correctly. For multi-appliance installations, the following additional tasks should be accomplished: 8.
Chapter 8: Going Live and Training 8.5 SA-100 Planning, Installation and Administration Guide Training ShoreTel is committed to ensuring our customers have the tools and knowledge base they need to take full advantage of the capabilities offered with the installation of an SA-100 and ShoreTel Conferencing features, as well as the entire ShoreTel system. It is critical that all users be familiar with ShoreTel Conferencing services before the system is placed into production.
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C H A P T E R 9 Backup and Restore This chapter describes the process for enabling automatic backup of SA-100 files and data. Should an appliance experience a catastrophic failure or a data corruption, the availability of regular backup files can simplify recovery and minimize the cost of such a failure. The topics discussed include: 9.
SA-100 Planning, Installation and Administration Guide Chapter 9: Backup and Restore To configure the SA-100 to perform automatic backups using an FTP server, do the following: Requirements: • Make sure that the FTP server is configured to allow the SA-100 to access and write to it. • Make sure that port 21 is open and available on the FTP server for the SA-100 to use. Note Port 21 is often blocked.
Chapter 9: Backup and Restore • SA-100 Planning, Installation and Administration Guide In the FTP Port field, enter port number that you want the SA-100 to use to connect to the FTP server. The default value is 21. NOTE The FTP port must be set to 21. The SA-100 can only perform backup and restore against a FTP server running on port 21. 9.2 • In the Directory field, enter the name of the directory to which you want the SA-100 to back up files on the FTP server.
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Index A D surge protector . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34 adding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51 Data-entry fields conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 Distributed ShoreWare Servers . . . . . . . . . . . . . . . . . . . . . 16 AC B E backup site headquarter server . . . . . . . . . . . . . . . . . . . . . . . . . . . 46 bandwidth management . . . . . . . . . . . . . . . . . . .
Index SA-100 Planning, Installation, and Administration Guide J JavaScript SA-100 conference . . . . . . . . . . . . . . . . . . . . . . . . . . 49 jitter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19 K key considerations addressing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19 bandwidth . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19 service levels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
