Pocket User Guide ShoreTel AP100/AP110 Business Telephone
ShoreTel AP100/AP110 Business Telephone User Guide Last revised: April 16, 2004
ShoreTel Inc. will not accept liability for any damages, including long distance charges, which result from unauthorized and/or unlawful use. While every effort has been made to ensure accuracy, ShoreTel Inc. will not be liable for technical or editorial errors or omissions contained within this documentation. The information contained in this documentation is subject to change without notice. ShoreTel Inc. Tel. 408.331.3300 Fax. 408.331.3333 www.ShoreTel.com info@ShoreTel.com Copyright 2004 ShoreTel Inc.
Contents Customizing Your Phone—Options Menu ......................17 Setting your Options ..............................................................17 1. Language........................................................................17 2. Time/Date ....................................................................17 3. Set ring tone..................................................................18 4. Clear Message Waiting ................................................18 5. Area Code............
Introduction This manual covers the use of the ShoreTel AP100 and ShoreTel AP110 business phones with the ShoreTel phone system. The ShoreTel AP100 and AP110 phones provide an easy-to-use interface through its large screen and 6 softkeys. By providing this interface, the user no longer has to remember all the phone feature codes to perform functions such as call handling, or extension management.
Installation & Setup slots on the bottom of the telephone. For a higher viewing angle, use the slots marked . For a lower viewing angle, use the slots marked . Then rotate the stand towards the phone until it snaps into place. 3. Connect the cords If you attached the stand to install the phone on a desk, route both the phone cord and power adapter cord through the opening in the stand. Insert the phone cord into the slot on the back of the telephone marked until it clicks into place.
Screen States and Softkeys Setup After phone is plugged in and powered up, lift the Handset. If softkey‡ labels appear on the screen as shown next, your phone set up is complete. If this is the case, skip to the next chapter Screen States and Softkeys. 7. Insert number card Write your telephone number on the number card, and place it into the card slot on the telephone, located under the mouthpiece in the handset cradle. Gently bend the clear plastic lens into the slot, over the number card.
Screen States & Softkeys Setup Getting CPE ID... 3. When the screen displays the prompt, “Do you have a passcode?” select the No. 4. Next, the screen should say either Accept download from ShereTel Slot 2 or Slot 4, please press Yes again. 5. Last, the screen should say Download complete and the phone hangs up itself. Do you have a passcode -Yes Note: If the screen displays Phone ID not found, please press the Agent softkey to connect with an agent.
Screen States and Softkeys The ShoreTel AP100 and AP110 phone contains three basic screen states—Idle, Connected and Inbound. These screen states have softkeys to help you make and manage your calls more easily. Pickup Menu Screen Press the Pickup softkey from the Idle screen and your ShoreTel AP100/AP110 phone will prompt you to Select Pickup Type. Idle State The Idle State is the screen you will see most often. It allows you to make calls, pick up calls, check voicemail and manage your extension.
Screen States & Softkeys Night – Pickup the Night Bell This softkey allows you to pick up the ringing Night Bell at your extension. To use this feature, press the Night softkey when your phone is ringing to be connected. Vmail – Accessing Voicemail Connected State The Connected State Screen will appear when you are talking to someone on the phone and is used for all call handling functions such as Transferring calls, Parking Calls, Conferencing Calls and Placing Calls on Hold.
Screen States & Softkeys Placing a Call on Hold Transferring Calls To place a call on hold: 1. Press the Hold softkey 2. Press the Hangup softkey To transfer a call to another extension, while connected to a call: 1. Press the Transfr softkey 2. Enter the extension 3. Press the Hangup softkey to complete the transfer Your phone will ring once every minute to remind you of the held call. To retrieve a held call, simply press the Unhold softkey.
disconnect the last caller and go back to the original caller. Call Waiting If your phone is enabled for call waiting and you hear the call waiting tone, press the Flash softkey to answer the second phone call. The first call will be put on hold. To return to the first call, press Flash softkey again.
Please follow the instructions you will see there after pressing the submit button. Other Phone Features Customizing Your Phone—Options Menu There are nine configuration options, accessed by pressing . AP110 especial features not found on the AP100 • Headset mode: Activate headset with the touch of a button without losing the ability to use speakerphone or handset. The AP110 is equipped to accept headsets with either a RJ22 or a 2.
Customizing Your Phone the Hour softkey to increase the hour from 1 to 2. Note: The ShoreTel Phone sets the time and the date when you receive your first call 3. Set ring tone – Press the Change softkey to select one of four ring tones. 4. Clear Message Waiting – Sometimes the Message Waiting prompt will appear and the light will flash when there are no messages waiting on your Voice Mail service. When in this option, select the Clear softkey to clear the prompt and flashing light.
switch between the headset and the handsfree speakerphone. Predialing a Number Headset Operation The model AP100 phone is headset compatible and the AP110 is equipped with headset mode. Predialing lets you view a number before you dial. Enter the number using the dial pad and before lifting the handset. Use the Backspace softkey or to correct any errors. To dial the number your can either lift the handset, press the Dial softkey, or press the button in the model AP100 or / in the AP110.
plugged into the headset jack located on the left hand side of the telephone. Making and Receiving calls using a Headset 1. Ensure that you have selected a headset audio mode by accessing the menu. 2. Plug the headset into jack. 3. Press the / key to obtain dialtone or answer an incoming call. Depending on the audio mode selected from the menu, dialtone or an incoming call will be received on either the headset or the handsfree speakerphone. 4. Press the key to end the call.
cradle and press the volume button while there is no active call. There are 8 settings for the ringer—the display will temporarily indicate the current ringer volume setting. To adjust the handset /headset volume press the volume button while you are on a call. The handset will return to the default volume after you hang up. To adjust the speaker volume, press the volume button while the speaker is activated (activate the speaker by pressing in the model AP100 or / in the AP110 .
Additional Phone Features Adding a Name and Number to the Directory 1. Press the Directory button . 2. Press AddNew softkey. 3. Enter the number using the dial pad. You can enter up to 24 digits. Hyphens will be automatically added. • If you need to enter a pause (between your voice mail number and password, for example), press the Pause softkey. The pause icon will appear. • To program a number that uses Flash, press Flash where it is required in the number. The Flash icon will appear.
Additional Phone Features add letters. Press ChangeCase to switch between upper and lower case. 7. Press Save to save changes. Copying from the Callers List, the Redial List, or the Display to the Directory 1. Open the Callers List, Redial List, or answer a call. 2. When the number is displayed on the screen, press . If the entry includes a name and number, the display will show Saved:Directory. Note: If the entry is a number only (such as in the Redial List), you will be prompted to enter a name.
Additional Phone Features Viewing the Callers List 1. Press the Callers button . 2. Press and to move up and down in the Callers List. Hold either key down to scroll continuously. You can also press Resume to see the last caller you viewed the last time you entered the Callers List. Press the Callers button , Quit, or at any time to leave the Callers List. Note: call. will also hang up a caller if you are on a Calling an Entry in the Callers List 1. Press the Callers button . 2.
FAQ Why don’t numbers I return from the callers list connect? When returning a call from an outside caller, you must add the trunk pre-dial string at the front of the number. This is usually a “9”. You can add a “9” easily by pressing the EditNum softkey. Incoming calls are recorded with the area code attached, whether they are long distance or local calls.
up calls ringing at other extensions. Please use the Pickup/AnyRing or Pickup/ExtRing softkeys instead, which will present you with the connected state screen right away. How come the transfer key disappears when I press the flash key? You do not need to use the flash key to transfer a call. The transfer button performs a flash function already. To perform call handling functions such as transfer, hold, park or conference please use the Transfer, Park and Conf softkeys.
sonal, family or household purposes. This warranty sets forth the entire liability and obligations of ShoreTel Inc. with respect to breach of warranty, and the warranties set forth or limited herein are the sole warranties and are in lieu of all other warranties, expressed or implied, including warranties or fitness for particular purpose and merchant-ability. Warranty Repair Services Should the set fail during the warranty period, in North America, please contact your authorized ShoreTel dealer.
Use When using your telephone equipment, basic safety precautions should always be followed to reduce risk of fire, electric shock and injury to persons, including the following: 1. Read and understand all instructions. 2. Follow the instructions marked on the product. 3. Unplug this product from the wall outlet before cleaning. Do not use liquid cleaners or aerosol cleaners. Use a damp cloth for cleaning. 4.
appears on a sticker affixed to the bottom of the telephone.) Your connection to the telephone line must comply with these FCC rules: • An FCC compliant telephone cord and modular plug is provided with this equipment. This equipment is designed to be connected to the telephone network premises wiring using a compatible modular jack which is Part 68 compliant. See installation instructions for details.
patcher the reason for calling before hanging up. 2. Perform such activities in the off-peak hours, such as early mornings or late evenings. EMI/EMC (FCC Part 15) Note: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.
