Specifications

ShoreTel 9.1 Page 99
Support of 256 Workgroups
Introduction
Definition
ShoreTel 9 increases the number of Workgroups supported by ShoreWare to 256.
Background
ShoreTel 8.1 supports up to 128 workgroups, with up to 300 members per workgroup. A
workgroup enables a group of users to appear as a single unit to calling parties. Calls can be
routed in top-down, longest-idle, round-robin, and simultaneous-ring fashion.
Workgroups are typically used by support and sales groups to automate call handling.
Refer to the Glossary for a definition of the following terms used in this release note:
• Automatic Call Distributor (ACD)
• Workgroup
Implementation
Director allows the creation of a maximum of 256 workgroups in the system.
To view the list of Workgroups, select Administration -> Workgroups from the Director
Main Menu. Figure 40 displays the Workgroups List panel.
Figure 40 Workgroups List panel