Specifications

ShoreTel 9.1 Page 93
Call Manager on 64-bit Windows
Terminal Server
Introduction
ShoreTel 9 supports running Call Manager on Windows Terminal Server 64-bit operating
system.
Description
ShoreTel 9 supports Call Manager on the following platforms:
• 32-bit systems: Windows 2003 (including Citrix and Windows Terminal Server),
Windows XP, or Windows Vista operating systems
• 64-bit systems: only on Windows 2003 running Windows Terminal Server
Implementation
Initial Call Manager Installation
Installing Call Manager on 64-bit Windows running Windows Terminal Server requires the
following steps:
Step 1 Install DotNet Framework for 64-bit Windows machines – Version 2.0 or higher.
DotNet Framework is not supplied with the ShoreTel installation software. This
software is available from Internet sources or from your software vendor.
Step 2 Install Call Manager.
Step 3 Access Control Panel -> Phone and Modem -> Advanced (tab) and remove ShoreTel
Remote TAPI Service P.rovider.
Step 4 Run TSPInstall.exe
TSPInstall.exe is provided with the ShoreTel installation software.
Installing 32-bit ShoreWare Clients on a 64-bit platform places files in the following
folders:
• The default location is C:\Program Files (x86)
• The location of 32-bit client dll files is C:\Windows\SysWow64
Upgrading Call Manager on WTS 64-bit
To upgrade Call Manager on 64-bit WTS platform, perform the following procedure:
Step 1 Access Control Panel -> Phone and Modem -> Advanced (tab) and remove
ShoreTel Remote TAPI Service Provider.
Step 2 Perform the procedure in the Initial Call Manager Installation section, starting
with Step 1.