Specifications

ShoreTel 9.1 Page 75
Unicode Character Set Support
Introduction
Feature Description
ShoreTel 9 supports Unicode Character sets by incorporating the v5.1 MySQL ODBC
connector, resulting in databases that support Unicode Character sets. ShoreTel 9 does not
localize any ShoreTel application, including Director, not localized in a previous version.
Support of Unicode Character sets extends to the ShoreTel system and CDR databases.
Refer to the Glossary for a definition of the following terms used in this release note:
• Call Detail Record (CDR)
• CDR Database
• MySQL
• ODBC
• ODBC Connectors
• System Database
Implementation
ShoreTel 9 implements this feature through the following:
• Changing MySQL ODBC connector version to v5.1.
V5.1 supports Unicode for Windows Server and Linux Server.
• Changing CDR reports to use ArialUnicode For ST font.
Font changes require the appropriate authorization on the computer where they are
installed or removed.
Usage Information
Ascender Corporation provides four font files (Arial Unicode for ShoreTel, Arial Unicode
for ShoreTel Bold, Arial Unicode for ShoreTel Italics, and Arial Unicode for ShoreTel Bold
Italics) for three languages: Japanese, Simplified Chinese, and Traditional Chinese. Only
one set of files – supporting one language – can be installed on a computer at any time.
To install a font on a machine where web reports are required, perform the following:
Step 1 Open the Edit Reporting Options panel by selecting Reporting -> Options from the
Directory Main Menu.
Figure 31 displays the Edit Reporting Options panel.
Step 2 Select the desired language from the Select Language Variant drop-down menu.
Step 3 Press the Install Fonts button.
ShoreTel installs the requested font set on the computer.