Specifications

ShoreTel 9.1 Page 57
Hotline
Introduction
Definition
A Hotline is a bi-directional ringdown circuit accessed through IP Phone or Call Manager
buttons. A hotline call is initiated by pressing the assigned button. Hotline calls can be
configured as speed dial or intercom calls.
The Hotline feature is implemented without Bridged Call Appearances.
Background
Previous ShoreTel versions provided Hotline functionality through Ringdown call
appearances. The Hotline feature defines a specific type of ringdown circuit that does not
require Bridged Call Appearances to implement.
Terms
New Terms
Hotline A bi-directional ringdown circuit accessed through IP Phone or Call Manager
buttons.
Established Concepts
Programmable Call Manager Toolbar Buttons Programmable Toolbar buttons is a Call
Manager feature that provides access to ShoreTel call management functions. Each User
Interface button is programmed by the administrator to perform a specific function
when clicked and contains text that provides status of the function.
Programmable IP Phone Buttons Programmable IP Phone buttons is a ShorePhone
feature that provides access to ShoreTel call management functions. Each button is
programmed by the user or administrator to perform a specific function when pushed
and contains an LED indicator that displays status of the function.
Ringdown circuit a circuit that consists of predefined devices at the endpoints and is
configured to ring a recipient device immediately after an initiating device goes off
hook. Ringdown calls are completed without dialing or any other signaling other than
the initiating device going off hook.
Implementation
Configuration
A hotline is configured on an IP Phone or Call Manager button by accessing the
Programmable Button panel through the Edit User panel. Figure 23 displays the Edit panel
for a user’s programmable IP Phone buttons, where button 2 is configured as a hotline.
Through this assignment, the user has a hotline set up with a user at extension 159.