Specifications

ShoreWare Server Release Notes Silent Coach
ShoreTel 9.1 Page 55
Step 3 Click the Silent Coach button.
To transition a Silent Coach session into a Silent Monitor or Barge In session, perform
one of the following:
• Right click the call cell and select the desired session type on the context menu.
Figure 21 displays the context menu during a Silent Monitor Session.
• If available, press the Monitor or Barge In programmable button.
Figure 21 displays Silent Monitor, Silent Coach, and Barge In programmable
buttons.
The same process transitions a Silent Monitor session into a Silent Coach session.
IP Phone
To perform a Silent Coach from a ShorePhone programmable button, press the Silent
Coach button.
• If the button specifies a Silent Coach recipient, the system immediately initiates a
Silent Coach session with that user. Disregard the remaining steps.
• If the button does not specify a Silent Coach recipient, enter the recipient’s name or
number in the Telephone User Interface.
Call Manager displays the Silent Coach dialog box. In this case, continue to the next
step.
To perform a Silent Coach from any system phone,
• Enter the *22 code, followed by the number of the target extension.
ShoreTel phones display softphone options while a Silent Monitor option is active. Figure
22 displays the ShorePhone 560 Telephone User Interface for a user that initiated a Silent
Coach session.
Softkey options available to the Silent Coach initiator:
• SilMon: Transitions the session into a Silent Monitor session
• Barge: Transitions the session into a Barge In call.
• Show: Displays all call participants in the Telephone User Interface
• Hangup: Terminates the Silent Monitor session.
Figure 22 IP Phone User Interface – Silent Coach initiator