Specifications

ShoreWare Server Release Notes Silent Coach
ShoreTel 9.1 Page 53
If this field is left blank, pressing the IP Phone button queries the initiator to enter
a number in the Telephone User Interface before the session begins.
Step 5 Click Save to store panel changes.
Performing a Silent Coach Operation
Silent Coach is initiated from the following:
• Call Manager programmable button
• Call Manager menu option
• ShorePhone programmable button
• Any phone by pressing the code *22, then entering the target extension.
Call Manager
Call Manager supports two methods of initiating Silent Coach operations – from menu
options and by pressing a toolbar button.
To perform a Silent Coach from a Call Manager Menu:
Step 1 Perform one of the following:
• Click the Application Button, then select Dial -> Silent Coach.
• Select Dial -> Silent Coach from the main menu.
• Right click the System Tray ShoreTel icon select Dial -> Silent Coach.
Call Manager displays the Silent Coach dialog box, as shown in Figure 20.
Step 2 Enter an extension or select an item from the drop-down list.
Step 3 Click the Silent Coach button at the bottom of the panel.
Figure 19 Programming IP Phone Button – Silent Coach