Specifications

ShoreWare Server Release Notes Shared Call Appearance
ShoreTel 9.1 Page 45
Refer to the ShoreTel Administrator Guide for information about programmable buttons.
Bridged Call Appearance Monitor
The Bridged Call Appearance Monitor is a Call Manager window that displays all Bridged
Call Appearances accessible to the user’s extension through all devices assigned to the user.
The BCA Monitor consolidates all of a user’s aBCA activity into a single panel.
The Bridged Call Appearance Monitor is only available through Operator Call Manager.
Feature Limitations
Shared Call Appearances are subject to the following limitations:
• Shared Call Appearances are supported on all ShoreGear switches and all ShorePhones
that have programmable buttons.
• When a executive extension is routed to a phone that does not have programmable
buttons, the executive extension is handled as a normal extension.
The extension behavior reverts back to that of an Executive Extension when extension
calls are routed to a phone with programmable buttons.
• Placing a executive extension call on hold parks the call on the aBCA. Held calls on a
executive extension can be viewed from the PCM Bridged Call Appearance Monitor or
from IP Phone display.
• Hotline calls and Extension Monitor calls to an Executive extension that are picked up
are not bridged.
• An executive extension’s redial list shows only outbound calls.
• Hotline intercom calls will use a user's intercom permissions. Hence same rules that
apply to regular intercom calls apply to hotline-intercom calls.
• When a new call is placed from executive's PCM the existing active calls will be locally
held and not parked back on aBCA. However if the new call is placed from the phone,
then the existing active call will be parked back on aBCA.
• aBCA is only hidden in the phone directory list so that users don't accidently call aBCA
instead of executive. But like any normal BCA, administrators can configure aBCA as
the destination of a trunk group or target extension of a programmable button
function. Its up to administrator’s discretion how to use aBCA.
• Internal users calling executive will see aBCA's number called party ID while the call is
ringing and actual executive number after the call is connected.
• Executive call timer gets reset if Executive puts call on hold.
• To land a call on hotline button as intercom or speed dial, its required that both the
parties have a hotline program button. If not the call will be offered as normal call.
• 6-way conference is currently possible from the Executive phone, but only 3-way
conferencing is possible from the Assistant’s phone.
Implementation
A typical Shared Call Appearance application includes a Hotline circuit between an
executive and an assistant. The hotline circuit is used by the assistant to relay the status of
calls requiring the executive’s attention.