Specifications

Shared Call Appearance ShoreWare Server Release Notes
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button is programmed by the administrator to perform a specific function when clicked
and can contain text that relays function status.
Programmable IP Phone Buttons Programmable IP Phone buttons is a ShorePhone feature
that provides access to ShoreTel call management functions. Each button is
programmed by the user or administrator to perform a specific function when pushed
contains an LED indicator which may display function status.
Ringdown circuit a circuit that consists of predefined devices at the endpoints and is
configured to ring a recipient device immediately after an initiating device goes off
hook. Ringdown calls are completed without dialing or any other signaling other than
taking the initiating device off hook.
Description
Synopsis
Shared Call Appearance converts the call appearances on an extension’s call stack to
associated bridged call appearances (aBCAs). aBCAs are typically accessed by one or more
assistants to manage and initiate calls for the user assigned to the extension.
Feature Components
Executive Extension
The executive extension is a ShoreTel extension that is configured for Shared Call
Appearance. All call appearances of the executive extension are converted into associated
Bridged Call Appearances (aBCA); calls to the executive extension are routed to the
extension of the corresponding aBCA.
To convert an extension to a executive extension
Step 1 Open the Edit User panel of the desired user by selecting Administration -> Users -
> Individual Users from the Director Main Menu, then click the name of the desired
user.
Step 2 Select Shared Call Appearances, as shown in Figure 15.
Director autofills the Associated BCA field. This field specifies the extension of the
aBCA associated with the executive extension.
Step 3 Enter the desired number for the aBCA in the Associated BCA field.
This step can be skipped if the autofill entry is acceptable. This field cannot be
edited after the initial configuration.
Step 4 Press the Save button at the top of the Edit User panel.
Clearing the Shared Call Appearances checkbox reverts the executive extension to a
normal extension and deletes the aBCAs associated with the extension.
Associated Bridge Call Appearance
An Associated Bridged Call Appearance (aBCA) is a bridged call appearance that is
associated to a Executive Extension. Associated Bridged Call Appearances differ from other
BCAs as follows: