Specifications

Glossary ShoreWare Server Release Notes
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Secure Real-Time Transport Protocol (SRTP) Secure Real-Time Transport Protocol
defines a profile for providing encryption, message authentication and integrity, and
replay protection to RTP data streams.
Session Description Protocol (SDP) Session Description Protocol is a format for
describing streaming media initialization parameters. The IETF published a revised
specification as an IETF Proposed Standard as RFC 4566 in July 2006. SDP is intended
for describing multimedia communication sessions for the purposes of session
announcement, session invitation, and other forms of multimedia session initiation.
SDP does not provide the content of the media form itself but simply provides a
negotiation between two end points to allow them to agree on a media type and format.
Session Initiated Protocol (SIP) Session Initiation Protocol is a signalling protocol that is
typically used for setting up and tearing down multimedia communication sessions
including voice and video calls. SIP also supports video conferencing, streaming
multimedia distribution, instant messaging, and presence information.
Single Sign On (SSO) Single Sign On (SSO) is an LDAP process where applications
automatically authenticate LDAP users that are logged into the network domain
through their current network credentials. Such users logged into the network are not
prompted to re-enter their credentials.
SIP see Session Initiated Protocol.
SIP Extensions SIP Extensions are ShoreTel extensions that provide calling services
through SIP devices. By default, ShoreTel extensions support MGCP devices.
SIP Trunk A SIP trunk is an ITSP service that supports business VoIP sessions to
endpoints outside of an enterprise network through the connection that accesses the
Internet.
Site A site is a ShoreWare data structure that is identified by a geographic location and
characterized by transmission capabilities, device extensions, and other parameters
required by ShoreTel devices. Switches, servers, users, and other ShoreWare entities are
associated with a site.
SRTP see Secure Real-Time Transport Protocol.
SSO see Single Sign On.
System Database The ShoreTel system database is the data structure that retains system
operational information concerning user accounts, system architecture, switches,
servers, sites, and status. Changes made through ShoreWare Director are stored in the
system database.
ToS An eight-bit field in the IP Packet Header, previously referred to as Type of Service,
that is used to accommodate applications that require real-time data streaming, as
specified by RFC 3168. The ToS fields contains a six-bit Differentiated Services Code
Point and a two-bit Explicit Congestion Notification field.
Unparking a Call Unparking a call is the retrieval of a parked call to the extension that
parked the call.
Waypoint A known location specified by coordinates, associated with a coverage area
(radius), and identified by a descriptive label.
Workgroup Workgroups is a ShoreWare entity that performs ACD functions for inbound
calls. Calls are routed to a workgroup through an extension which, in turn, routes them
to workgroup agents. Each workgroup is assigned an extension, mailbox, and other
parameter settings.