Specifications

ShoreWare Server Release Notes Glossary
ShoreTel 9.1 Page 177
Office Anywhere (OA) Office Anywhere is a ShoreWare user feature that forwards calls
to a designated device – either a system IP phone device or a remote telephone
connected to the PSTN. Office Anywhere requires administrative authorization.
Office Anywhere Extension An OA Extension is a phone number to which a user’s
callers can be routed when the user has enabled Office Anywhere. An OA number can
be any system extension or PSTN number that is accessible from the ShoreTel system.
Users can define multiple OA extensions, of which only one can be active at any time.
See Active Office Anywhere Extension and Default Office Anywhere Extension.
Parking a Call Parking a call places a call on hold on another extension’s call stack.
Per-Hop Behavior Per-Hop behaviors define packet forwarding properties associated with
a class of traffic. Different PHBs may be defined to offer low-loss, low-latency
forwarding properties or best-effort forwarding properties.
Personalized Call Handling Personalized Call Handling is a ShoreTel feature that
defines flexible handling methods for inbound calls. Calls are filtered and managed on
the basis of caller identity, time or date or receipt, end user status, and caller identity.
Presence Presence is a feature that identifies and distributes the availability of system
users and other personal contacts. ShoreWare defines two types of Presence: IM
presence and telephony presence.
Programmable Call Manager Toolbar Buttons Programmable Toolbar buttons is a Call
Manager feature that provides access to ShoreTel call management functions. Each User
Interface button is programmed by the administrator to perform a specific function
when clicked and contains text that provides function status.
Programmable IP Phone Buttons Programmable IP Phone buttons is a ShorePhone
feature that provides access to ShoreTel call management functions. Each button is
programmed by the user or administrator to perform a specific function when pushed
and contains an LED indicator that displays function status.
QoS A traffic engineering term that refers to resource reservation control by providing
different priorities to different applications, users, or data flows to guarantee a
performance level for a data flow.
QuickDial Field A QuickDial field is a data entry field requesting contact information for
a system user, extension, or external contact. Upon the entry of alphanumeric
characters, the field expands vertically to display all possible valid entries, filtered by
the input. Users fill the field by selecting one of the options with the cursor.
Real-time Transport Control Protocol (RTCP) Real-time Transport Control Protocol,
defined in RFC 3550, is a sister protocol of the Real-time Transport Protocol (RTP) that
provides out-of-band control information for an RTP flow. It accompanies RTP in the
delivery and packaging of multimedia data, but does not transport any data itself. It is
used periodically to transmit control packets to participants in a streaming multimedia
session, primarily to provide feedback on the quality of service being provided by RTP
media stream.
Real-time Transport Protocol (RTP) Real-time Transport Protocol defines a standardized
packet format for delivering audio and video over the Internet. RTP is described by
IETF RFC 3550.
RTCP see Real-time Transport Control Protocol.
RTP see Real-time Transport Protocol.
SDP see Session Description Protocol.