Specifications

ShoreWare Server Release Notes Glossary
ShoreTel 9.1 Page 175
DID Range A DID range is a list of consecutive DID numbers assigned to a Trunk Group.
Ranges assigned to a trunk group cannot overlap. A DID number can be assigned to
multiple trunk groups.
Differentiated Services Differentiated Services is a computer networking architecture
that specifies a method for managing network traffic and providing Quality of Service
(QoS) guarantees on IP networks.
Differentiated Services can provide low-latency, guaranteed service for critical network
traffic (voice or video) while providing simple best-effort traffic guarantees to less
critical services (web traffic or file transfers).
Direct Inward Dialing (DID) Direct Inward Dialing is a feature offered by telephone
companies where they allocate a range of numbers to a customer's PBX. As calls are
presented to the PBX, the number that the caller dialed is also given, which the PBX
uses to route the call to the correct recipient.
Distributed Routing Service (DRS) a ShoreTel system feature that increases system
switch capacity by moving inter-site switching routing decisions from the individual
switches to the ShoreWare servers. ShoreTel systems normally have a capacity of 60
switches – enabling DRS increases the system capacity to 500 switches.
DN see dial number.
DRS See Distributed Routing Service.
DSCP Differentiated Services Code Point is a 6-bit value, contained in the 8-bit DiffServ/
ToS field of the IP packet header, that indicates the data traffic Per-Hop Behavior
(PHB).
Explicit Authentication Explicit Authentication is an LDAP process where an
application prompts users for credentials when they log into a network, then verifies
those credentials through a call to the LDAP server.
Failback Failback is the process of restoring a server, system, component, or network to
the original, pre-failover state. See failover.
Failover Failover is the action of automatically transferring operations to a redundant or
standby server, system, component, or network to continue normal operation after the
base device fails. The failover process initiates without human intervention and
typically without warning.
Find Me Find Me is a call handling feature that allows callers who are routed to a user's
voice mailbox to contact the user at alternate devices by pressing “1” while listening to
the voicemail greeting. See Auto Find Me and Announced Find Me.
Global Positioning System The Global Positioning System (GPS) uses a constellation of
24 and 32 satellites that transmit microwave signals to GPS receivers, which they use to
determine their current location, the time, and their velocity. GPS usually requires line
of sight access between the transmitter and the device.
GPS see Global Positioning System
IM see Instant Messaging
Instant Messaging (IM) Instant Messaging is the real-time transmission of text between
at least two parties.
Internet Telephony Service Provider (ITSP) An Internet Telephony Service Provider is a
vendor that offers Internet data services for making telephone calls.
IP Phone Configuration Switch In each ShoreTel installation, one switch is responsible
for assigning, to each IP phone, a switch that performs call manager activities.