Specifications

Glossary ShoreWare Server Release Notes
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Information provided by a CDR includes the number of the originating party, the
number of the recipient, the time that the call started, and the duration of the call.
ShortTel CDRs contain additional information.
Call Handling Mode A call handling mode is a ShoreTel variable that defines a method of
handling specified inbound calls. Each user is assigned five call handling modes, one of
which is active and determines the user’s current call handling method. See Active Call
Handling Mode.
The five call handling modes assigned to each user are Standard, In a Meeting,
Extended Absence, Out of Office, and Custom.
Call Handling Rule A call handling rule is the base unit of a Call Routing Plan that
consists of a condition and action. When a call handling rule is active and the
condition is satisfied, the action specifies the method by which the ShoreTel system
handles the user’s call.
Call Manager (client application) Call Manager is the ShoreWare client application that
manages a user’s calls, voicemail, and personal system settings through a graphical user
interface.
Call Manager (switch) Call Manager is a ShoreGear module that handles MGCP
information from the IP phones to which the switch is assigned.
This hardware module is not directly related to the Call Manager client application.
Call Routing Plan The Call Routing Plan is the Personal Call Handling component that
contains rules that specifies a user’s call handling method. The plan prioritizes a list of
enabled Call Handling Rules.
Call Stack A data structure that manages an extension’s call appearances. The Call Stack
Size defines the maximum number of calls – including active and held calls – that an
extension can handle simultaneously.
CDR see Call Detail Record
CDR Database A CDR database contains all CDRs generated by a ShoreTel system over a
specified period of time. The CDR database is maintained on the Main server.
CHM see Call Handling Mode
Codec A codec is a device or program that encodes and decodes a digital data stream or
signal. Codecs encode a data stream or signal for transmission, storage, or encryption
and decode it for viewing or editing. Codecs are typically used in videoconferencing
and streaming media applications.
Coordinate Location Based Services data point that identifies a specific location in terms
of longitude, latitude, and elevation. See Location Based Services.
Current Call Handling Mode see Active Call Handling Mode.
DBImport DBImport is a ShoreTel utility that uses the contents of a CSV file to update the
ShoreWare user database. DBImport.exe adds, deletes, and modifies user account
records based on the CSV file contents.
Default Office Anywhere Extension The Default Office Anywhere Extension is the
MCM component that can specify the Active Office Anywhere Extension when a user
places a call or plays a voice message through MCM. See Active Office Anywhere
Extension and Office Anywhere Extension.
Dial Number (DN) Dial Number – the number dialed by a user.
DID see Direct Inward Dialing