Specifications

ShoreTel 9.1 Page 173
Glossary
802.1x A component of IEEE 802.1 group of networking protocols that addresses port-
based Network Access Control. It provides an authentication mechanism for devices
attaching to a LAN port to either establish a point-to-point connection or prevent the
device from accessing the port if authentication fails. 802.1x is based on the Extensible
Authentication Protocol (EAP).
ACD see Automatic Call Distributor
Active Call Handling Mode The active call handling mode is the CHM that is designated
to specify the current method of handling a user’s inbound calls. One mode is always
active for each user. The active CHM is selected manually by the user or changes
automatically based on the user’s schedule.
Active Directory (AD) Active Directory is a Mircosoft technology that provides various
network services, including LDAP-style directory services and authentication, for
Windows environments. Administrators assign policies, deploy software, and apply
critical updates to an organization from a single Active Directory database.
Active Office Anywhere Extension An OA Extension is the phone number where a
user’s callers are routed when the user has enabled Office Anywhere. See Office
Anywhere Extension and Default Office Anywhere Extension.
AD see Active Directory
Advanced Encryption Standard (AES) Advanced Encryption Standard is a United States
Encryption standard defined in Federal Information Processing Standard (FIPS) 192,
published in Nov. 2001. AES is a symmetric block cipher which can process fixed 128-
bit data blocks, using 128, 192 or 256-bit keys.
AES see Advanced Encryption Standard
Announced Find Me Announced Find Me is an option where the identity of an inbound
caller is provided to the Find Me call recipient. Inbound callers may be required to
record their spoken name before the call is connected.
Automatic Call Distributor (ACD) An Automatic Call Distributor is a system that
distributes inbound calls to members, or agents, of the system.
Auto Find Me Auto Find Me is a Find Me option where a call recipient can program the
system to immediately forward inbound call without requiring the caller to press “1”.
Available DID numbers DID numbers within a range that are not assigned to a user or
entity within the context of that range.
DID number availability within a range does not consider DNIS assignments. Numbers
assigned as a DNIS number are still enumerated as available within a DID range;
attempts to assign these DID numbers will be unsuccessful.
Bounced Call A bounced call is a parked call that is returned to the extension that parked
the call because is was not picked up within a specified period.
Call Appearance A VoIP data structure that supports one voice call session.
Call Detail Record (CDR) A Call Detail Record is a data record containing statistics of a
call that passed through a PBX or telephone exchange.