Specifications

ShoreWare Server Release Notes Mobile Call Manager – Enhancements
ShoreTel 9.1 Page 169
MCM client displays an incompatibility warning message indicating that an upgrade is
required. The panel includes an Upgrade button that sends the user to the URL that
provides download access to updated application.
The MCM Client will not run until the new version has been installed and launched.
When a user initiates an upgrade, the device launches an Internet browser while exiting or
moving MCM to the background. If the device is unable to launch a browser, it displays a
URL link and instructs the user to open the link manually.
The following device types support automatic browser launching:
• Motorola
• Nokia
• Window Mobile
Permanent Configuration Storage
MCM stores configuration settings for a user’s client device in the ShoreTel database. When
a user changes mobile devices, these settings can be downloaded to the new device. While
the user must still provision MCM on the new device, re-entering user information is
obviated.
These settings are available to users who replace a device upon which MCM was installed
or resets MCM to change the provisioning. The stored configuration does not replace the
provisioned settings of an existing MCM device unless explicitly instructed by the user.
When a user provisions a replacement MCM device, settings for the new device are stored
in the ShoreTel database after the provisioning is complete. MCM settings not required by
the second device, such as LBS settings for a non-LBS device, are not retained.
ShoreWare Director does not indicate the existence or status of these settings.
Screen Size Notifications: Multi-Screen and Slider Devices
Although MCM support is provided for multi-screen and slider device, MCM is available in
only one screen size or slider mode. On these devices MCM displays a message on the
unsupported screen instructing the user to Open the Phone (multi-screen device) or Move
the Slider to the top (slider device).
Client Notification of Upgrade
ShoreTel 9 MCM supports the automated disbursement of email messages to inform end
users of an upgrade. The process is similar to that for Call Manager upgrades: the process is
manually initiated through Director, after which the system sends an email message to all
specified MCM end users.
To initiate an upgrade notification:
Step 1 Access the Notify Users panel in Director, as shown in Figure 89, by selecting
Administration -> Call Manager -> Notify Users from the Main Menu.
Step 2 Select either Mobile Call Manager or Both from the Send Emails for drop-down
menu.
Step 3 Specify the desired recipients by selecting a Notify radio button and completing the
associated data entry fields.
Step 4 Press the Send Email button.