Specifications

ShoreTel 9.1 Page 157
Mobile Call Manager – Location
Based Service
Introduction
Definition
ShoreTel 9 adds Location Based Service functions to Mobile Call Manager (MCM).
Refer to the Glossary for a definition of the following terms used in this release note:
• Active Call Handling Mode
• Call Handling Modes
• Coordinate
• Global Positioning System
• Location based service
• Office Anywhere
• Office Anywhere Extension
• Waypoint
History
MCM, introduced in ShoreTel 7.5 provides mobile device access to selected Call Manager
features. The MCM implementation includes the client application that runs on cell phones
and the server component – Mobile Call Manager Server (MCMS) – that runs on any
ShoreWare application server.
ShoreTel 8.1, extended Mobile Call Manager access to new audiences through carrier
independence and support of additional European and American languages.
Description
Definition
MCM Location Based Services (LBS) uses GPS to identify device location. MCM users can
customize call management on the basis of the device location.
Users define waypoints based on known locations and associate a Call Handling Mode
(CHM) or Office Anywhere (OA) destination with each waypoint. When the device moves
into a region covered by a waypoint, MCM changes the active CHM or OA destination as
specified by the waypoint.
WARNING Calls placed through ShoreTel to Office Anywhere numbers are dropped if
the OA setting changes during the calls. Scenarios that may result in dropped OA calls
include:
• Moving through different waypoints when MCM is running – even if only in
the background – and LBS is enabled while both phone and network are
capable of simultaneous data and voice communications.