Specifications

Call Manager – Contact Import ShoreWare Server Release Notes
Page 150
Column Heading Fields
Unless otherwise specified, a contact record should contain only one instance of each field.
The only mandatory data entry field is Contact ID. At least one name field and one other
column heading field must contain information for each contact.
The column heading fields include the following:
• Contact ID: This field uniquely identifies the contact record within the file. The
Contact ID is a string with a maximum of 126 characters. Call Manager does not
display this field. All contact records require a Contact ID. If multiple contact records
contain identical Contact IDs, the last such contact in the list is imported into Call
Manager and all other contacts with the same ID are ignored.
• First name: This field contains the contact’s first name.
• Middle name: This field contains the contact’s middle name.
• Last name: This field contains the contact’s last name.
• Company: This field contains the contact’s company name.
• Department: This field contains the contact’s department name.
• Phone numbers: This field contains the contact’s phone numbers. A contact record
may contain more than one phone number as follows:
— Business: two fields (Business, Business 2)
— Home: two fields (Home, Home 2)
— Mobile: one field (Mobile)
— Pager: one field (Pager)
— Fax: one field (Fax)
• Email addresses: This field contains the contact’s addresses. A contact record may
contain three email addresses (Email Address, Email Address 2, Email Address 3).
• IM: This field contains the contact’s instant messaging address.
• Categories: This field provides a method of grouping contacts.
CSV Files
CSV files contains records, each of which consists of data fields. The following sections
describe the composition of CSV file fields and records.
Field Composition
Each field denotes one property for the file or for one contact. The field entries must
conform to the following syntax rules:
• Data is of type strings and supports UTF-16 encoding.
• Fields that contain a double quote must be surrounded by double quotes. Double
quotes are indicated by two double quotes.
Example 1: A “tiny” space -> “A ““tiny”” space””
Example 2: “Joe” -> “““Joe”””
Example 3: “Red” Wagon -> “““Red”” Wagon”
• Fields that contain commas must be surrounded by double quotes.
Example 1: “ShoreTel, Inc.”