Specifications

Call Manager – IM Privacy ShoreWare Server Release Notes
Page 142
Administrators can configure Class of Service options to require users to approve privacy
requests or to automatically accept all requests. Users that are required to approve privacy
requests are only able to view other users privacy from the Contact list.
Contacts that are denied access to a user’s presence information appear as Offline in the
user’s Contact list and QuickDialer fields. Contacts can send instant messages to only users
that grant them access to presence privacy information.
A popup window notifies the recipient concerning a presence access request. The recipient
responds to the request by marking the checkboxes of contacts, then pressing the OK
button. Contacts that are not checked when the OK button is pressed are denied access to
the user’s presence information. Figure 72 displays a privacy request notification popup.
Users do not receive instant messages from other users for whom the privacy state is
Blocked. Presence access requests are also blocked from these users.
Implementation
Although presence privacy settings are configured by each user, ShoreWare provides tools
for administering IM presence access requests on a system or user basis. Presence access
requests for the entire ShoreTel system are administered through Class of Service settings.
Presence access requests for users are configured through Call Manager.
System Privacy Invitation Settings
System IM presence privacy is a Telephony Class of Service parameter. Class of Service
settings have priority over settings configured by individual users.
To set the Presence Invitation Handling parameter for a telephony class of service:
Step 1 Open the Class of Service panel by selecting Administration -> Users -> Class of
Service from the Director main menu.
Step 2 Select the desired Telephony Features Permission Class.
Director opens the Edit Class of Service panel, as shown in Figure 73.
Step 3 Select the desired option from the IM Presence Invitation Handling drop-down.
Valid setting options for IM Presence Invitation Handling include:
• User defined: Each user’s method for handling presence requests is specified by
the Call Manager Options and Preferences setting.
Figure 72 Notification popup