Specifications

ShoreTel 9.1 Page 141
Call Manager – IM Privacy
Introduction
Definition
IM Presence Privacy is a ShoreTel 9 feature that provides users the capacity to manage the
visibility of their IM presence status. Restricting access to IM Presence information also
prevents blocked users from sending instant messages to users restricting their access.
Refer to the Glossary for a definition of the following terms used in this release note:
• Instant Messaging
• Presence
• QuickDial Field
History
ShoreTel 8 introduced Instant Messaging as a Call Manager feature available on
Professional, Workgroup Agent, Workgroup Supervisor, and Operator Call Manager.
Description
Privacy States
Presence privacy states define the IM interaction status between two system users. Users
restrict access to their IM presence state by assigning a privacy state to other users.
ShoreWare defines two presence privacy states:
• Allowed: This state indicates that the requested party has received access to the user’s
IM presence status.
• Blocked: This state indicates that the requested party was denied access to the user’s IM
presence status.
A user’s IM presence state appears as Offline to all users whose state is Blocked.
• Pending: This state indicates that the user has not responded to the party’s request for
IM presence status.
Until the requested user responds to a presence request, the presence state of that user
depends on the type of presence server that the user accesses:
— OCS 2007: Contact’s presence is displayed until access is blocked
— Conference Bridge 7.1: Presence state is offline until access is allowed
The default setting is Blocked.
Requesting Presence Access
Call Manager provides the following methods of requesting access to a user’s presence state:
• adding the user to the Contact list
• calling the user
• sending the user an Instant Message