Specifications

ShoreTel 9.1 Page 133
Call Handling Mode Delegation
Introduction
Definition
ShoreTel 9 expands Call Handling Rule Delegation by permitting users to designate other
users that can change their current call handling mode. As originally implemented, CHM
delegation permissions were managed by an administrator through Director.
Users modify the current call handling mode of other users through the following tools:
• Operator Call Manager, by right clicking a user in the Contact Viewer.
• Web Access Client, by selecting Other -> CHM Delegation.
Refer to the Glossary for a definition of the following terms used in this release note:
• Active Call Handling Mode (or Current Call Handling Mode)
• Call Handling Mode
Implementation
The table at the bottom of the Options and Preferences: Call Handling Mode panel, shown
in Figure 69, lists the users that can change the subject’s current call handling mode. The
table includes users added to the table by the subject and users that received access to the
subject’s current call handling mode through Director.
The following procedure adds a user to the list of users allowed to change the current Call
Handling Mode.
Step 1 Select the Call Handling Mode in the panel directory on the left side of the window.
Figure 69 Call Handling Mode panel