Specifications

Parked Call Enhancements ShoreWare Server Release Notes
Page 130
Monitoring Extensions: Parked Calls
Background
Extension monitoring is a ShoreTel feature that permits a user to view the extension status
of another user and answer inbound or held calls to that extension.
Description
This feature extends the Extension Monitoring function to monitor parked calls on the
subject extension. Users can unpark a call by pressing the programmable button. Multiple
users can monitor the same extension’s call stack.
Provisioning
This feature is enabled by configuring a Programmable Button (IP Phone or Call Manager)
as shown in Figure 67.
Implementation
Call Manager
When a suspended call is placed on the monitored extension’s stack, the programmable
button displays an orange icon, as shown in Figure 68. The button displays this icon while
the stack contains at least one suspended call and no other call on the stack is active.
The user retrieves a parked call from the monitored extension by pressing the
programmable button.
ShorePhones
When a suspended call is placed on the monitored extension’s stack, the programmable
button blinks orange. The button continues blinking orange while the stack contains at
least one suspended call and no other call on the stack is active.The button blinks orange
until all the calls are unparked and there are no active calls.
The button quits blinking if the call is resumed or another call becomes active on the
subject extension. The button resumes blinking orange if the active call is placed on hold.
Figure 67 Configuring Monitor Extension Button to monitor parked calls