Specifications

ShoreWare Server Release Notes Parked Call Enhancements
ShoreTel 9.1 Page 129
Distinguish Bounced Calls from New Calls
Background
Bounced calls are unanswered parked calls that are returned to the extension from where
they were parked after a specified period. Bounced calls are returned as new calls; the
extension is not notified that the call was previously parked.
Feature Description
This feature modifies the call bouncing process to distinguish new calls from calls bounced
from another extension’s stack.
Call Manager
Figure 66 displays a call cell of a bounced call.
ShorePhones
ShorePhone call appearance buttons indicate a call that was returned from another
extension’s call stack with the following LED pattern:
Green 200ms – Off 200ms – Green 200ms – Off 800ms
Figure 65 Unparked Call Button Drop-Down Menu
Figure 66 Call Manager – Bounced Call icon