Specifications

Parked Call Enhancements ShoreWare Server Release Notes
Page 128
These options are enabled by selecting the Show Caller ID Name and Number for Other
Extensions and Enumerate Individual Held Calls for Unpark options on the Edit Telephony
Features Permissions Class of Service panel, as shown in Figure 64.
Implementation
Call Manager
Users unpark calls from a monitored user’s call stack by pressing a Monitored Extension
button. To perform the unparked call function, the Extension Monitor button must be
appropriately configured by the system administrator and Call Manager cannot be servicing
a connected call.
When the call stack of the monitored extension contains more than one call, the user can
view a drop-down menu by pressing the arrow on the right side of the button. The drop-
down menu displays contact information for each parked call on the stack. The desired call
is unparked by selecting the corresponding entry in the menu.
The Call Manager window in Figure 65, contains a Monitored Extension button with an
accessed drop-down menu.
Pressing the button unparks the call that was parked first.
ShorePhones
Pressing a programmable button configured for the Monitored Extension – Unparked
function displays the list of parked calls on the telephone user interface. Press the cursor
control to select the desired call, then press the appropriate soft button to unpark the call.
Figure 64 Enumerate Individual Held Calls for Unpark option