Specifications

ShoreTel 9.1 Page 127
Parked Call Enhancements
Introduction
Definition
Parked call enhancements support the following changes to the parked call feature:
• Provide caller ID information to users attempting to pick up calls parked or held on
any extension.
• Provide caller ID and return notification for bounced parked calls that are returned to
the extension that parked the call.
• Extend the capability of Monitor Extension Programmable Buttons to access parked
and held calls on the monitored extension’s call stack.
Refer to the Glossary for a definition of the following terms used in this release note:
• Bounced Call
• Call Appearance
• Call Stack
• DN
• Monitor Extension
• Parking a Call
• Programmable Call Manager Toolbar Buttons
• Programmable IP Phone Buttons
• Unparking a Call
Unparking Selected Calls
Background
When an extension’s call stack contains more than one held call, users from other
extensions can retrieve calls from that stack through programmable button functions. The
Monitor Extension function allows the user to view the caller ID of the call and select a call
to unpark. The Unpark function only allows retrieval of the first suspended call that was
placed on the stack.
Feature Description
ShoreTel 9 expands the Unpark programmable button capability, allowing users to view the
caller ID of all calls on the specified extension’s stack and select a call for retrieval.
This feature enhancement does not alter unpark star code and park star code behaviors. It
also does not alter the Monitor Extension programmable button function.
Provisioning
Users must be authorized for the following:
• to view caller ID information for other extensions.
• to view individual calls through a Class of Service setting.