Specifications

ShoreWare Server Release Notes Personalized Call Handling
ShoreTel 9.1 Page 123
Step 2 Select all conditions in the Choose Condition to handle inbound calls section
located in the top half of the panel.
The Condition Description section, located in the bottom half of the panel, displays
the set of conditions that an inbound call must meet to be filtered by the rule. Blue
hypertext regions link to dialog boxes that define specific criteria for filtering calls.
Step 3 Click each hypertext region to enter filtering criteria in the dialog boxes.
Figure 60 displays the Phone Number match dialog box that Call Manager displays
when the Phone Number Match hypertext is clicked. Pressing the OK button closes
the dialog boxes and displays the selected parameters on the Condition Selection
section.
Step 4 Press the Next button located in the bottom right corner of the Personalized Call
Handling Setup panel.
The top section displays Choose Action for rule options; and bottom section
displays Action Description, as shown in Figure 61.
Step 5 Select the desired call handling action for calls from the Choose Action for rule list.
The Action Description section, located in the bottom half of the panel, displays
the selected action.
Step 6 If the selected action in the Action Description section includes hypertext, click the
link to display an action dialog box. Select the desired option in the dialog box and
press the OK button.
Step 7 Press the Next button located in the bottom right corner of the Personalized Call
Handling Setup panel.
Step 8 Enter a name for the new rule in the Enter Rule Name data entry field.
Step 9 Press the Finish button located in the bottom right corner of the Personalized Call
Handling Setup panel.
Figure 60 Phone Number Match dialog box