Specifications

ShoreWare Server Release Notes Personalized Call Handling
ShoreTel 9.1 Page 117
❋ Press the Delete Rule button to remove the highlighted rule from the Rule
Table.
— Rule List: The Rule list displays the list of call handling rules defined by the user.
Rules are listed in order of their usage priority; higher priority rules are listed first.
List columns include:
❋ Rule: This column displays the name of the rule.
❋ Action: This column displays the call handling action triggered by the rule
when the corresponding condition is satisfied.
❋ Enabled: This column indicates the status of the rule.
To enable a rule, mark the Enabled box.
To disable a rule, clear the Enabled box.
— Priority button: The buttons located right of the rule list changes the priority of the
highlighted rule by moving it up or down in the rule list.
• Rule Description: The Rule Description field, located in the bottom half of the panel,
displays the conditions and call handling actions of the highlighted rule in the Rule
List. Clicking on hypertext accesses a dialog box that modifies the condition or action
specified by the hypertext.
Condition Setup panel
The condition setup panel, as shown in Figure 51, specifies the filtering criteria that the
call characteristic must match before the corresponding action is performed. To access the
Condition Setup panel, press the New Rule or Modify Rule buttons in the Personalized Call
Handling panel.
Condition Setup panel components include:
• Condition selection field: The Condition selection field is located in the top half of the
panel and contains six checkboxes for the six call condition types. Conditions selected
in this field are displayed in the Condition description field. At least one checkbox
must be selected; there are no other restrictions on the number of selected conditions.
Figure 50 Options and Preferences: Personalized Call Handling panel