ShoreTel IP Phone 930D Base Station and Repeater User Guide May 2013
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Contents Before You Start . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5 About This Book . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Organization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Table of Contents 4 Base Station and Repeater User Guide ShoreTel IP Phone 930D
Before You Start This preface contains the following topics: About This Book on page 5 Related Documents on page 6 About This Book This book is intended for those who install, administer, or use the ShoreTel IP Phone 930D. It describes the features of the base station unit and the repeater unit. This document should be used in conjunction with the ShoreTel IP Phone 930D Planning and Installation Guide.
Before You Start Related Documents Related Documents The following documents are also available: 6 ShoreTel IP Phone 930D Planning and Installation Guide ShoreTel IP Phone 930D Handset User Guide Base Station and Repeater User Guide ShoreTel IP Phone 930D
CHAPTER 1.
1 Using the Base Unit Base Overview Base Overview The illustrations below show the front view and back view of the IP930D base.
1 Using the Base Unit Rear View Rear View Understanding Base Basics Bases are the gateway between the IP network and IP930D handsets. Bases are powered by a Power-over-Ethernet (PoE) connection. Bases can be used in stand-alone- or multicell-mode. If more than four handsets are needed in a system, the multicell mode is required to synchronize bases and maximize performance. Each base can support up to four IP930D handsets.
1 Using the Base Unit Readying the Base for Use Readying the Base for Use 1. Prepare the configuration files for the base and upload them to the FTP server. See the ShoreTel IP Phone 930D Planning and Installation Guide for instructions on how to prepare these files. 2. If the base will be wall mounted, remove the base stand from the bottom of the base by pressing the area shown and pulling downward. 3.
1 Using the Base Unit Installing the Base When the Ethernet cable is attached, the base powers up and downloads configuration files from the specified FTP server, after which the base can be managed using ShoreTel IP930D Manager. Note Option 156 must be enabled and the ftpserver parameter set so that the base can locate and load the required configuration files. Refer to the ShoreTel IP Phone 930D Planning and Installation Guide for more information.
1 Using the Base Unit Resetting the Base to Factory Defaults Resetting the Base to Factory Defaults To return a base to its factory defaults, follow this procedure: 1. Plug in the base and wait until the LED indicator starts flashing green. 2. Press and then hold the reset button on the back of the base for at least 10 seconds, or until the LED indicator turns off. The base restarts using its factory defaults.
CHAPTER 2.
2 Using the Repeater Unit Unpacking the Box Unpacking the Box Make sure that all of these items are included in your repeater package: 1 x IP930D repeater 1 x AC adapter with plug adapters 1 x printed Safety, Warranty, and Regulatory Information sheet 1 x wall mounting screw and anchor Repeater Overview The illustrations below show the front view and back view of the IP930D repeater.
2 Using the Repeater Unit Rear View Rear View Repeater Basics Repeaters are used to extend the operating range of IP930D handsets beyond the coverage area of the base station. To deliver optimal service, IP930D handsets will automatically connect to the base or repeater with the strongest signal. Before the repeater is installed, it must be registered to a base station. Up to four repeaters can be registered to a base station.
2 Using the Repeater Unit Powering the Repeater Powering the Repeater Repeaters require one of these for power: A non-switched AC outlet (100-240V 50/60hz) within 2 meters of the repeater. A PoE wire adapter and Linksys POES5 5-volt PoE splitter for use with a powered Ethernet connection. Connecting the AC Adapter Follow these steps: 1. Choose the AC power plug that matches the AC outlet in your country or region. 2. Insert the AC power plug into the AC adapter; slide until it locks in place. 3.
2 Using the Repeater Unit Using a PoE Wire Adapter to Power the Repeater Using a PoE Wire Adapter to Power the Repeater If you need to position the repeater in a location that does not provide a nearby AC outlet, you can use a PoE wire adapter and a Linksys POES5 5-volt PoE splitter with a powered Ethernet connection to power the repeater. Use the Linksys splitter to provide power only; do not use the Ethernet cable provided by the splitter. See the illustration below.
2 Using the Repeater Unit Registering a Repeater to a Base Registering a Repeater to a Base Refer to the ShoreTel IP Phone 930D Planning and Installation Guide for additional information. 1. Configure the bases in your system to permit repeaters to register, and to assign synchronization relationships for each repeater. 2. From the Base Security page in ShoreTel IP930D Manager, enable registration on the base with which you would like to register.
2 Using the Repeater Unit Restoring a Repeater to Factory Defaults Do not use a cable extender to lengthen the AC adapter’s cable; doing so may cause the repeater to malfunction. A single screw or bolt (provided) with a 6-10 mm head and a shaft that is less than 4 mm in diameter can be used to mount the unit on the wall. For information more information, see the ShoreTel IP Phone 930D Planning and Installation Guide.
2 Using the Repeater Unit 20 Base Station and Repeater User Guide Monitoring a Repeater with the LED Indicator ShoreTel IP Phone 930D
CHAPTER 3. Troubleshooting This chapter contains the following topics: Troubleshooting for the Base Station on page 21 Troubleshooting for the Repeater on page 22 Troubleshooting for the Base Station Problem: The LED indicator on the base is fast flashing red (500 mS on/500 mS off) and does not show steady green after the Ethernet cable is plugged in. Solution: The LED indicator on the base fast flashes red during firmware upgrades, which may occur when the base is first powered on.
3 Troubleshooting Troubleshooting for the Repeater Solution: The base is having difficulty synchronizing with other bases. In some cases this can take up to 10 minutes. If the issue extends longer, it may indicate that the base cannot find a free DECT channel to use to communicate with other bases. Check for interfering DECT or other RF devices near the base. Another cause may be an error in the configuration files for this base.
3 Troubleshooting Troubleshooting for the Repeater The symptom (LED indicator flashing red/green) may also indicate that the repeater cannot find a free DECT channel to use to communicate with the hosting base or repeater. Check for interfering DECT devices or other RF devices near the repeater and hosting base. Problem: There are no AC outlets near where the repeater should be located. Solution: Use a PoE wire adapter instead of AC power.
3 Troubleshooting Accessing Site Survey Mode Accessing Site Survey Mode 1. Press and hold the Menu button on the IP930D handset for more than 3 seconds. The Settings menu appears. 2. Enter *service* (or *7378423*). 3. Turn on the site survey mode from the menu. An overlay displays the RPN of the base or repeater the handset is connected to (left-most) and any other base or repeaters it can see.
