User guide

Troubleshooting Troubleshooting for the Repeater
3
ShoreTel IP Phone 930D Base Station and Repeater User Guide 23
The symptom (LED indicator flashing red/green) may also indicate that the repeater cannot find a free
DECT channel to use to communicate with the hosting base or repeater. Check for interfering DECT
devices or other RF devices near the repeater and hosting base.
Problem: There are no AC outlets near where the repeater should be located.
Solution: Use a PoE wire adapter instead of AC power. See Using a PoE Wire Adapter to Power the
Repeater on page 17 for more information.
Problem: A beep is heard about every 3 seconds when on a call.
Solution: Debug mode on a repeater has been accidently activated. Follow these steps:
1. While on a call, access the site survey mode on the beeping handset. See Accessing Site Survey
Mode on page 24 for the procedure.
2. In this mode, detect the RPN of the repeater that is in debug mode (it will be the left-most RPN on
the site survey screen).
3. In the Manage Bases page of ShoreTel IP930D Manager, obtain the IPEI for the repeater that you
identified by RPN in the previous step.
4. Find the matching repeater by looking at the IPEI on the hardware label.
When there are no active calls on this repeater (the status LED is steady green without red flashes),
press the reset button on the repeater for more than 20 seconds to turn off the beeping.
WARNING!
Do not use extension cables to lengthen the AC adapter cable; doing so can cause the repeater to
malfunction.