User guide

40 Handset User Guide ShoreTel IP Phone 930D
Managing Calls Programmable Custom Buttons
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You can pick up the call while it is ringing by first highlighting and then selecting the monitored
extension using the 4-way controller (or by pressing the Answer soft key). You can send the call to the
monitored extension’s voicemail by pressing To VM. You can also answer a call after the owner of the
monitored extension has put it on hold by pressing the Pickup soft key.
When you put a call on hold that has come in to the monitored extension, the call is parked on the
owner’s phone, so that either of you may pick up the call again.
The system administrator can configure your monitored extensions to deliver Caller ID for inbound
calls, display Caller ID for active calls, and turn on, turn off, or delay the ringing for inbound calls.
Whisper Page
With the appropriate permissions (set by your system administrator for both your phone and the target
phone), the Whisper Page feature lets you break into an active call in order to speak with an internal
user. This occurs without the remote caller hearing the interruption and without you hearing the remote
caller.
To issue a Whisper Page to another user who is on a call, dial
*19, then the extension of that user.
Picking Up the Night Bell
A night bell, when activated by your system administrator, allows calls to route to an extension that will
ring on an overhead speaker. This feature can be convenient for off-hours when a caller needs to
speak with anyone at a site.
If you have access to the night bell function (set by your system administrator), dial
*14 to answer the
call at your site.
If you hear an error tone when you try to pick up the night bell, the feature may not be configured at
your site or you may not have the necessary permissions. Contact your system administrator.
Toggling the Hunt Group Status
With the appropriate permissions, you can toggle the hunt group status from busy to not busy (or vice
versa) by dialing
*18, then the extension of the hunt group. This feature is especially useful when hunt
group members are in a meeting or leave work early. If you are a member of more than one hunt
group, you must enter the extension associated with the desired hunt group after dialing the access
code above.
Note
The recipient must be using an supported ShoreTel IP Phone model. Ask your system administrator
for a list of supported models. If a Whisper Page call is sent to an unsupported phone, such as a
SoftPhone or an analog phone, the call will be treated as an intercom call.