User guide
38 Handset User Guide ShoreTel IP Phone 930D
Managing Calls Managing Calls with Advanced or Optional Features
2
Managing Calls with Advanced or Optional Features
In addition to performing the regular operations of placing and answering calls, your phone supports
several other advanced or optional functions. If you use any of these features on a regular basis, you
may benefit by having your system administrator assign the desired function to the programmable
custom buttons on your phone.
Programmable Custom Buttons
Programmable buttons can be assigned to the features in the sections that follow.
Bridged Call Appearances
The Bridged Call Appearances feature provides “bridged” information between many separate IP
phones, offering the benefit of faster call handling between users. The feature is intended for key
system environments (a small office or branch office), such as an auto dealership or small bank with 4
trunks and 8 IP phones.
On your IP930D handset, the call status icon is used with Bridged Call Appearances for incoming
calls.
If someone answers the call, the handset status icon changes to this .
You can place an outbound call using a bridged call appearance so others users can view the call
activity. To place an outbound call, press the programmed bridged call appearance button, dial the
trunk access code and then dial the number. When an outbound call is placed, the status icon on the
IP930D shows . If the call is placed on hold, the status icon shows .
For more information about Bridged Call Appearances, see your system administrator.
Silent Monitor / Barge In
With the appropriate permissions (set by your system administrator for both your phone and the target
phone), you can listen to a call without being heard, or join a call as a fully conferenced participant
(“barge in”).
• To silently monitor a call, dial
*17, then the extension on which the call is active.
• To barge in on a call, dial
*16, then the extension on which the call is active.
Note
The features in this section are not available by default; your system administrator must enable or
provision them for you.