User guide

36 Handset User Guide ShoreTel IP Phone 930D
Managing Calls Changing Automatic Off Hook Preference
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Changing Automatic Off Hook Preference
ShoreTel users who frequently use a headset may want to use the Automatic Off Hook Preference
feature to select which audio path (speakerphone or headset) is automatically activated when placing
or receiving calls. Use ShoreTel Communicator to set the Off Hook Preference.
Changing Ring Tone
You can choose from four distinctive ring tones to help you distinguish your phone from neighboring
phones. Contact your System Administrator to have your ring tone changed.
Programming Your Custom Buttons
You can program the custom buttons as shortcuts to operations that would normally require pressing
two or three buttons to accomplish the same task. Contact your System Administrator to customize the
buttons on your handset.
Changing the Agent State
If you are a member of a workgroup and you need to log in to the workgroup at the start of your day, or
log out to take a break, you can change your agent state via ShoreTel Communicator or from voicemail
menus.