User guide

34 Handset User Guide ShoreTel IP Phone 930D
Managing Calls Placing a Call On or Off Hold
2
Placing a Call On or Off Hold
To place a call on hold, press the Hold button, or highlight the call appearance and press the center
button on the 4-way controller.
To take the call off hold, highlight the held call appearance and press the center button on the 4-way
controller, or press the Hold button again.
If you are not on another call while a call is on hold, you will hear a reminder ring in 15 seconds and at
one-minute intervals after that. If you have received several calls, you will receive a reminder ring for
the call that has been on hold the longest.
If you have multiple calls on hold, you can navigate to the call that you want to retrieve from hold by
using the 4-way controller to highlight that call’s appearance, and then push the 4-way controller’s
center button to answer that call. At this time, you can press the Hold button again to make the next
call in the stack active.
Redialing Calls
You can use the Redial function to dial not only the last number you called, but the last several calls
you made and received, including those you missed (denoted by the icon). The date and time
information appears directly above the soft keys for the selected call.
To redial a call, do one of these:
 Press the Redial button. Press it again to dial the last number you called.
 Use the 4-way controller to highlight the number you want to call, then press the Dial soft key or
press the 4-way controller’s center button. (You can also press the Intcom soft key to intercom the
recipient.)
Note
An intercom call overrides all other call handling modes on the dialed extension. This allows you to
intercom a user whose phone is forwarded to voicemail.
Note
An active call shows this icon , while calls that have been placed on hold show this icon .