User guide

IP 8000 Product Information 7
Note: Refer to the help on the phone display for information about using these keys.
Troubleshooting Your IP 8000 Phone
The following sections describe symptoms, possible causes, and potential solutions for
common problems you may encounter with your IP 8000 Phone.
When experiencing a problem, visually inspect the unit. Ensure the system has not been
exposed to water or heat sources or appears physically damaged.
For best performance, follow these guidelines:
• Position the phone in the center of the room.
• Avoid moving the phone during a call.
• Speak at normal conversation levels and direct your voice toward the phone.
Incorrect Cabling
Improperly connected or loose cables are common causes of problems with hardware units.
When investigating a system problem, first check all the external controls and cable
connections. Check that connections are correct and secure, and that nothing is obstructing
the cables.
Verify that power is supplied correctly to the unit through PoE. The LEDs illuminate and the
display becomes active with sufficient power.
If connecting your phone with PoE and your network connection does not support PoE, you
must use a PoE adapter between the network connection and the phone to supply power.
You must supply a power adapter that is IEEE 802.3af compliant. Refer to
www.shoretel.com for more information.
Increases or decreases the speaker and ringer volume.
Also serves as scroll up and down during configuration.
Volume
- changes text entry mode when editing a text field.
Enables or disables the mute feature.
Also toggles values or activates the cursor in fields during configuration.
Key Description