Installation guide

ManualsBrandsShoreTel ManualsComputer equipment8000

Known Limitations

Unable to initiate “Make Me” conferences, only supports 3 •

party conferences. ShoreTel’s Personal Call Manager

application can be associated with the IP 8000 device

allowing it to participate in 6 party “Make Me” confer-

ences.

Call Transfer is not supported from the phone interface.•

Configuration Overview

The following steps are required to congure the IP 8000

conference phone to work with the ShoreTel system:

Congure General ShoreTel system settings 1.

Call Control Options, Switch and Site settings a.

b. Create a SIP Individual User extension

Congure the IP 8000 to function with the ShoreTel system 2.

ShorePhone IP 8000 Conference Phone Configuration Guide

This application note provides the details on adding the IP 8000 conference phone to the ShoreTel Unied

Communications system as a SIP device congured as a system extension. This information applies to

ShoreTel Release 8.0 only – previous releases of ShoreTel require this phone to be congured using SIP

trunks.

Application Note

ST-10070

April 16, 2008

Overview

This document describes how to integrate the ShorePhone

IP 8000 conference phone into the ShoreTel

IP Unied

Communications System.

Requirements and Limitations

The following requirements are necessary to integrate an IP

8000 conference phone to the ShoreTel Unied Communi-

cations system.

ShoreTel Requirements

ShoreWare•

Server Software, ShoreTel release 8.0.

A single ShoreWare SIP device license is required in •

addition to an extension only or extension and mailbox

license.

SIP Proxy resources on ShoreGear•

switch

The IP 8000 must be upgraded to version 2.6.1 (7) or •

newer. Please visit www.shoretel.com/support to obtain a

copy of this rmware.

Table of Contents

Overview

Requirements and Limitations

ShoreTel Requirements

Known Limitations

Conguration Overview

ShoreTel Conguration

ShoreTel System Settings - General

Call Control Settings

Switch Settings

Sites Settings

Creating User Extension for SIP Device

IP 8000 Conguration

ShoreTel System Settings – General

Retrieving IP Address

Connecting to the IP 8000 Web Interface

General Conguration

SIP Conguration

Summary of content (13 pages)

PAGE 1
Application Note ST-10070 April 16, 2008 ShorePhone IP 8000 Conference Phone Configuration Guide This application note provides the details on adding the IP 8000 conference phone to the ShoreTel Unified Communications system as a SIP device configured as a system extension. This information applies to ShoreTel Release 8.0 only – previous releases of ShoreTel require this phone to be configured using SIP trunks.
PAGE 2
ShoreTel Configuration This section describes the ShoreTel system configuration to support the IP 8000. The section is divided into general system settings and individual user configuration needed to support the conference phone.
PAGE 3
• If this is an upgrade from previous ShoreTel versions you may see a parameter named “Always Use Port 5004 for RTP”, if so, you will need to disable this parameter (by un-checking box), save the setting change. When enabled, the SIP extension configuration will fail, it is also important to note that this “one time” setting requires a system restart (all servers first, then, ShoreGear switches followed by IP Phones) to take effect.
PAGE 4
Figure 4 – Edit Switches If the ShoreGear switch you selected has “Built In” capacity (i.e. ShoreGear 50/90/220T1/E1, etc.) for IP Phones and SIP Trunks you can also remove 5 ports, from the total number available, to provide you with the “100 SIP Proxy” configuration (Figure 5). Note: Every 5 ports you remove from the total available will result in “100 SIP Proxy” ports being made available. A dedicated ShoreGear 120 switch can act as a proxy for the entire site and support up to 2400 SIP phones. 10.
PAGE 5
Sites Settings The next setting to address is the administration of sites. These settings are modified under ShoreWare Director by selecting “Administration” then “Sites” (Figure 6). Figure 6 – Administration/Sites This selection brings up the “Sites” screen. Within the “Sites” screen select the name of the site to configure. The “Edit Site” screen will appear. Scroll down to the “Sip Proxy” parameters (Figure 7).
PAGE 6
The “Virtual IP Address” parameter is a new configuration parameter with ShoreTel’s release 8. This “Virtual IP Address” is an IP address that can be moved to a different switch during a failure. For each site that supports SIP extensions, one “Virtual IP Address” is defined that will act as the SIP Proxy for the site. This IP address must be static. The ShoreTel server will assign this “Virtual IP Address” to the ShoreGear switch that is configured as SIP proxy for the site.
PAGE 7
This action brings up the “Users” “Edit Users” screen (Figure 9). Figure 9 – Adding Users Define the “First Name” and “Last Name” as you deem appropriate. ShoreWare Director will auto-assign the next available “Number” (i.e. extension), you can modify it to any available extension. Define the “License Type” as needed, in this example we chose “Extension and Mailbox” although it’s not necessary to have a mailbox. Define the proper “User Group” and set the “Home Port” to “Any IP Phone”.
PAGE 8
There is no default “SIP Password”, it is masked with the appearance that there is, but don’t be confused to think that there’s a default password. You can modify it to any value you wish, remember this password as you will need it when configuring the IP 8000 SIP parameters. Save your changes. –– Preferences (Menu 1 of 4) * Location: default setting is United States.
PAGE 9
If you are using Internet Explorer 7, you may be presented with the following screen when accessing the Web interface (figure 11), you may get a different certificate warning with other browsers: Figure 11 – Internet Explorer 7 Warning Click on “Continue to this Website (not recommended).” to proceed. Or if using another browser acknowledge the message by selecting OK to continue. prompted to upgrade if your installed version does not match what is needed for accessing the IP 8000 Web interface.
PAGE 10
The default password is “1234” unless changed earlier during initial configuration. Once the password has been entered the Home page dialog will be displayed as shown in Figure 13. Figure 13 – Configuration Startup Screen General Configuration The following configuration steps are not mandatory but are highly recommended. Navigate to the Preferences/Appearance section of the menu as shown in Figure 14 and apply the following settings: 1. Set the System Name to a string of your choice e.g.
PAGE 11
SIP Configuration Navigate to the Preferences/SIP/Server section of the menu as shown in Figure 15 and apply the following settings: 1. Set the SIP user name to match one of the previously defined user extension. This will also be the number that is sent for 911 calls, use caution when defining this value if you plan on initiating 911 calls from the IP 8000 phone. 2. Set the Authorization Name to match the previously defined user extension. 3.
PAGE 12
This completes the ShoreTel system and IP 8000 configuration for use as a SIP extension. You can verify that it was added successfully by navigating to ShoreWare Director’s IP Phone… Individual IP Phones screen, as seen in Figure 16. 10.31.265.123 10.33.280.187 10.33.270.108 10.33.261.125 10.33.263.129:4040 10.33.269.145:4141 10.33.265.
PAGE 13
Notice that the “Current Port:” matches the “Name” that was added in the Individual IP Phones screen in Figure 16. Record of Change This application note is subject to change. Updates and corrections are always welcome. Please submit any updates or corrections to info@shoretel.com. 960 Stewart Drive Sunnyvale, CA 94085 USA Phone +1.408.331.3300 Issue Author Reason for Change Date 1.0 J. Rubio Initial Release April 16, 2008 +1.877.80SHORE Fax +1.408.331.3333 www.shoretel.