Installation guide

960 Stewart Drive Sunnyvale, CA 94085 USA Phone [phone] +1.877.80SHORE Fax [phone] www.ShoreTel.com
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Polycom Configuration
Refer to the following documents and downloads for detailed user and configuration. They can be found at:
http://www.polycom.com/usa/en/support/voice/wi-fi/wi-fi.html
Downloads
• SpectraLink 8000 Series SIP Software - WTB1xx, WTE1xx (131.017)
• Comprehensive Release Notes for SpectraLink 8000 Series SIP
User Documents
• SpectraLink 8020/8030 Wireless Telephone User Guide for SIP
• SpectraLink 8020/8030 Wireless Telephone Multi-Language Getting Started Guide
• SpectraLink 8020/8030 Wireless Telephone and Accessories User Guide
Setup & Maintenance Documents
• Technical Bulletins for Wi-Fi Communications
• Best Practices Guide to Deploying SpectraLink 8020/8030 Wireless Telephones
• SpectraLink 8020/8030 Wireless Telephones Handset Administration Tool
• SpectraLink 8020/8030 Wireless Telephones: SIP User Agent: Features and Standards
• SpectraLink 8020/8030 Wireless Telephone Administration Guide for SIP
• SpectraLink 8000 SVP Server Administration Guide for SIP
• SpectraLink 8000 Open Application Interface (OAI) Gateway Installation and Administration
Polycom Troubleshooting
Refer to the following documents on Polycom.com for troubleshooting tips.
• SpectraLink 8020/8030 Wireless Telephone Administration Guide for SIP Chapter 11
Troubleshooting (http://www.polycom.com/usa/en/support/voice/wi-
fi/spectralink_8020_wireless.html)
• Technical Bulletins for Wi-Fi Communications
(http://www.polycom.com/usa/en/support/voice/wi-fi/WiFi_Technical_Bulletins.html
)
• Best Practices Guide to Deploying SpectraLink 8020/8030 Wireless Telephones
(http://www.polycom.com/common/documents/support/setup_maintenance/products/voice/Best
_Practices_Guide_to_Deploying_SpectraLink_8020_8030_Wireless_Telephones.pdf)
Polycom Technical Support
If you are a certified Polycom reseller with a valid CPC# and have questions please contact Polycom
Support Hotline at [phone]. The hotline is open Monday through Friday, 6 a.m. to 6 p.m. Mountain
Time.
If you are a non-certified reseller, please contact your wireless handset distributor to obtain tier 1 support
and learn how to become a certified Polycom reseller.
For Technical Support: [e-mail]