Install guide

10
Warranty and Limitation of Liability
LIMITED WARRANTY. ShoreTel warrants to the end user (“Customer”) that this
product will be free from defects in workmanship and materials, under normal use and
service, for one year from the date of purchase from ShoreTel or its authorized reseller.
ShoreTel's sole obligation under this express warranty shall be, at ShoreTel's option and
expense, to repair the defective product or part, deliver to Customer an equivalent product
or part to replace the defective item, or if neither of the two foregoing options is
reasonably available, ShoreTel may, in its sole discretion, refund to Customer the
purchase price paid for the defective product. All products that are replaced will become
the property of ShoreTel. Replacement products or parts may be new or reconditioned.
ShoreTel warrants any replaced or repaired product or part for ninety (90) days from
shipment, or the remainder of the initial warranty period, whichever is longer.
Products returned to ShoreTel must be sent prepaid and packaged appropriately for safe
shipment, and it is recommended that they be insured or sent by a method that provides for
tracking of the package. Responsibility for loss or damage does not transfer to ShoreTel
until the returned item is received by ShoreTel. The repaired or replaced item will be
shipped to Customer, at ShoreTel's expense, not later than thirty (30) days after ShoreTel
receives the defective product, and ShoreTel will retain risk of loss or damage until the
item is delivered to Customer.
EXCLUSIONS. ShoreTel will not be liable under this limited warranty if its testing and
examination disclose that the alleged defect or malfunction in the product does not exist or
results from:
• Failure to follow ShoreTel's installation, operation, or maintenance instructions.
• Unauthorized product modification or alteration.
• Unauthorized use of common carrier communication services accessed through the
product.
• Abuse, misuse, negligent acts, or omissions of Customer and persons under
Customer's control or
• Acts of third parties, acts of God, accident, fire, lightning, power surges or outages,
or other hazards.
WARRANTY EXCLUSIVE. IF A SHORETEL PRODUCT DOES NOT OPERATE AS
WARRANTED ABOVE, CUSTOMER'S SOLE REMEDY FOR BREACH OF THAT
WARRANTY SHALL BE REPAIR, REPLACEMENT, OR REFUND OF THE
PURCHASE PRICE PAID, AT SHORETEL'S OPTION. TO THE FULL EXTENT
ALLOWED BY LAW, THE FOREGOING WARRANTIES AND REMEDIES ARE
EXCLUSIVE AND ARE IN LIEU OF ALL OTHER WARRANTIES, TERMS, OR
CONDITIONS, EXPRESS OR IMPLIED, EITHER IN FACT OR BY OPERATION OF
LAW, STATUTORY OR OTHERWISE, INCLUDING WARRANTIES, TERMS, OR
CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR
PURPOSE, SATISFACTORY QUALITY, CORRESPONDENCE WITH
DESCRIPTION, AND NON-INFRINGEMENT, ALL OF WHICH ARE EXPRESSLY
DISCLAIMED. SHORETEL NEITHER ASSUMES NOR AUTHORIZES ANY OTHER
PERSON TO ASSUME FOR IT ANY OTHER LIABILITY IN CONNECTION WITH
THE SALE, INSTALLATION, MAINTENANCE, OR USE OF ITS PRODUCTS.
SERVICE AGREEMENTS. Please contact your ShoreTel Authorized Reseller for
information about service agreements applicable to your product.
LIMITATION OF LIABILITY. TO THE FULL EXTENT ALLOWED BY LAW,
SHORETEL EXCLUDES FOR ITSELF AND ITS SUPPLIERS ANY LIABILITY,
WHETHER BASED IN CONTRACT OR TORT (INCLUDING NEGLIGENCE), FOR
INCIDENTAL, CONSEQUENTIAL, INDIRECT, SPECIAL, OR PUNITIVE
DAMAGES OF ANY KIND, OR FOR LOSS OF REVENUE OR PROFITS, LOSS OF
BUSINESS, LOSS OF INFORMATION OR DATA, OR OTHER FINANCIAL LOSS
ARISING OUT OF OR IN CONNECTION WITH THE SALE, INSTALLATION,
MAINTENANCE, USE, PERFORMANCE, FAILURE, OR INTERRUPTION OF ITS
PRODUCTS, EVEN IF SHORETEL OR ITS AUTHORIZED RESELLER HAS BEEN
ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, AND LIMITS ITS