User guide

6User Guide ShoreTel IP Phone 485g

Getting Started

Dialing a Voice Mailbox from Directory ............................................................... 19

Using the Call History Viewer ............................................................................. 19

Using the Call History Viewer.................................................................................... 19

Viewing a List of All Calls Placed, Received, or Missed ..................................... 20

Placing a Call Using the History Viewer ............................................................. 20

Using the Intercom through the History Viewer .................................................. 20

Deleting a Call from the History Viewer .............................................................. 21

Interacting with Calls ................................................................................................. 21

Placing a Call on Hold or off Hold....................................................................... 21

Answering and Switching Among Multiple Calls................................................. 22

Diverting an Incoming Call to Voicemail or Another Number.............................. 23

Transferring a Call .............................................................................................. 23

Answering and Switching Among Multiple Calls................................................. 22

Parking and Unparking Calls .............................................................................. 24