User guide

Deleting a Call from the History Viewer Getting Started
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ShoreTel IP Phone 485g User Guide 21
2. Use the and navigation keys to scroll through the History list until the person you want to
contact through the intercom is highlighted.
3. Press the Intercom soft key.
The phone initiates an intercom connection.
Deleting a Call from the History Viewer
1. Press the History button.
2. Press the More soft key.
3. Use the and navigation keys to scroll through the History list until the call you want to
delete is highlighted.
4. Press the Delete soft key.
The call is removed from the History viewer.
Interacting with Calls
This section describes the following ways to interact with calls:
 Placing a call on hold or off hold
 Answering and switching among multiple calls
 Diverting an incoming call to voicemail or another number
 Transferring a call
 Parking and unparking calls
 Picking up an incoming call for another extension
Placing a Call on Hold or off Hold
 To place an active call on hold, do either of the following:

Press the active call’s green call appearance button.

If the call is in focus (displayed in a window on the phone screen), press the Hold button.
The call appearance button for the held call blinks orange, the call focus window displays an
orange border, and a timer shows the length of time the call is on hold.
 To take a call off hold, do either of the following:

Press the blinking orange call appearance button.

If the call is in focus (displayed in a window on the phone screen), press the Hold button.
The call is taken off hold, and the call appearance button associated with the call illuminates in
steady green.