User guide

Dialing a Voice Mailbox from Directory Getting Started
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ShoreTel IP Phone 485g User Guide 19
Dialing a Voice Mailbox from Directory
1. Press the Directory button.
2. Use the and navigation keys to scroll to the name of the person whose voice mailbox you
want to call. (To scroll quickly, press and hold a navigation key.)
3. Press the Open soft key.
The person’s contact details are displayed.
4. Press the Dial VM soft key.
The phone calls the voice mailbox of the person you selected.
Using the Call History Viewer
The History viewer displays recent inbound, outbound and missed calls, with the most recent call listed
first. Each entry in the History list displays the caller’s name or number (if available) and the time or
date of the call. If no caller ID information is available for a particular number, the phone displays
“Caller ID Unknown.”
With the History viewer, you can view all calls, or you can filter to see only incoming (From), outgoing
(To), or missed calls. You can also dial directly from the History viewer or delete calls from your call
history.
Figure 4: Call History Viewer