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Voicemail-Enabled Switches Manually Specifying Switch Parameters
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ShoreTel 14 Maintenance Guide 98
When using DHCP, ShoreTel recommends using DHCP reservations for each switch to ensure that
DHCP leases are not lost.
A voicemail-enabled switch can be brought up through a regular boot or by a software upgrade boot.
FTP booting is also available for troubleshooting. Switches booted through FTP have limited
functionality because internal memory contents are not loaded.
Manually Specifying Switch Parameters
Voicemail-enabled switches normally use DHCP to dynamically set the device IP address and specify
the addresses of the servers to which it communicates. Switches are set into fixed address mode
through CLI instructions.
Voicemail-enabled switches require the following information:
The IP address and subnet mask of the voicemail-enabled switch
The IP address of the server that supervises the switch
The gateway IP address of the supervising server if it resides on a different subnet from the
voicemail-enabled switch
The IP address of the NTP server (Voicemail-enabled switches require valid timestamps to
operate; many services, including voicemail, cannot start without NTP access.)
The following procedure places the voicemail-enabled switch into fixed-address mode:
1. Access the STCLI command line interface, as described in Stcli on page 94.
2. Type “3” on the command line to select Change System Configuration.
The CLI window displays the Change System Configuration options.
3. Type “6” on the command line to select Enable/Disable DHCP/BOOTP.
The CLI window displays the DHCP/BOOT options.
4. Type “0” on the command line to select Manual Configuration.
5. Change the network parameters as required to support the fixed address from the Change System
Configuration entry line.
6. After completing changes to the configuration, type Exit to close the CLI.
7. Reboot the switch.
Reboot Methods
A Shoretel voicemail-enabled switch can be rebooted via a flash boot, a default button, FTP, or
burnflash, each of which is described in this section.