Specifications

Voicemail-Enabled Switches Overview
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ShoreTel 14 Maintenance Guide 91
Overview
ShoreTel voicemail-enabled switches provide voicemail services and access to auto attendant menus
for extensions hosted by the switch. Voicemail-enabled switches provide local access to voicemail
while being controlled by a distributed voice server (DVS) at a different location.
Voicemail-enabled switches store voicemail in Compact Flash (CF) cards. Auto Attendant menus,
greetings, and prompts are stored in permanent flash memory. Voicemail backup and restore routines
are available through Director for protecting voicemail on a regular basis. If a switch is disabled,
information on the Compact Flash is retained and can be moved to another switch of the same model.
Voicemail-enabled switches are deployed in the same manner as other ShoreTel Switch 1-U Half
Width switches and managed similarly to other switches and servers. You use ShoreTel Director to
configure switch, voicemail, and server settings. Device status is also monitored through pages in
ShoreTel Director.
Three ShoreTel voice switches operate as ShoreTel voicemail-enabled switches (that is, a voice switch
and a voicemail server):
 ShoreTel Voice Switch 90V
 ShoreTel Voice Switch 90BRIV
 ShoreTel Voice Switch 50V
Utilities
This section describes the utilities available for voicemail-enabled switches.
Accessing Utilities for Voicemail-Enabled Switches
Utilities for ShoreTel voicemail-enabled switches are accessible through the maintenance port, an SSH
client, or a Microsoft Windows program executed from a command prompt on the Headquarters server
or a distributed voice server (DVS). The following sections describe utility access methods.
For security purposes, voicemail-enabled switches accept requests only from CLIs running on the
local host, the controlling DVS, or the Headquarters server.
Accessing Utilities from the Serial Port
Switch utilities and the UBOOT command interface are accessible through the maintenance port
located on the faceplate. The state of the switch at the time of Maintenance port access determines
the available utility.
 During normal switch operation, the maintenance port accesses a specified Linux shell. The
default shell is the ShoreTel command-line interface (STCLI).
 During a switch boot, the maintenance port accesses UBOOT.