Specifications

ShoreTel Voice Switches VxWorks® Command Line Interface

ShoreTel 14 Maintenance Guide 85

etherMonDump

etherMonStop

The data generated by running these commands is stored in the _.cap file in the following

directory:

C:\Inetpub\ftproot

5. When you are finished capturing data, the file can be processed using an Ethernet packet

analyzer, such as Ethereal or Wireshark.

Recording Audio from a Physical ShoreTel Voice Switch Port

You can capture audio output from a ShoreTel Voice Switch physical port (for example, trunk port)

using VxWorks

commands. Audio output is saved on the HQ or DVM server that controls the switch.

To capture audio output:

1. From the Start menu, navigate to the Control Panel > Administrative Tools and locate the IIS

Manager.

2. Right-click on the IIS Manager and select Properties. Then, enable the ability to write to the FTP

server by selecting the Write checkbox and clicking OK.

This enables the ability to write to the following directory:

C:\Inetpub\ftproot

In Windows Server 2008, you must edit the permissions of the C:\Inetpub\ftproot directory

and give the users group write access.

3. At the command prompt, run the following VxWorks

commands.

(See Table 11 on page 76 for more information about specific VxWorks

commands.)

Record2File2 (1, 60, “test”)

Audio data from running this command is stored in the test_rx.pcm and test_tx.pcm files in

C:\Inetpub\ftproot.

When you are finished capturing data, a “PCM Raw Data” file is created with the following format

profile: 8000 Hz, 16-bit, Mono.”

Using the Traceroute Command from a ShoreTel Voice Switch

The traceroute command offers a useful troubleshooting tool that determines the route taken by

packets as they traverse an IP network from a ShoreTel Voice Switch to a specified destination. The

command sends IP packets across the network, and the successive batches of packets have

increased TTL (time-to-live) values.