Specifications

ShoreTel Voice Switches ShoreTel Voice Firmware Upgrades
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ShoreTel 14 Maintenance Guide 63
After the call is established, TMS monitors the call and logs call information on the Call Detail Report
(CDR) database.
ShoreTel Voice Firmware Upgrades
You can see the status of ShoreTel Voice Switches using either the Diagnostics & Monitoring system
or Quick Look, both of which are available through ShoreTel Director.
When a switch update is required, the value in the Service column in either the Diagnostics &
Monitoring system or Quick Look is one of the following:
 Firmware Update Available indicates that a patch is available and an upgrade is required to load
the patch. When a switch is in this state, it is fully functional and in communication with TMS and
the other switches in the system.
 Firmware Version Mismatch indicates that you must upgrade the switch before it can
communicate with the TMS server. A switch with mismatched firmware can communicate with
other switches of the same version and manage calls, but cannot support server and client
applications.
To upgrade the firmware for ShoreTel Voice Switches, use either the Diagnostics & Monitoring system
or Quick Look. You can also upgrade a switch’s firmware manually with the burnflash utility.
Using the Diagnostics & Monitoring System to Upgrade Switch
Firmware
1. Launch ShoreTel Director.
2. Click Maintenance > Diagnostics & Monitoring.
The Dashboard page is displayed.
3. Click Status > Switches.
The Switches page is displayed.
4. Select the check box for the switch(es) you want to upgrade.
5. In the Command drop-down menu, select Reboot.
6. Click Apply.
7. In the Confirmation dialog box, click OK.
Using Quick Look to Upgrade Switch Firmware
1. Launch ShoreTel Director.
2. Click Maintenance > Quick Look.