Specifications

ShoreTel Server ShoreTel Server File System
2
ShoreTel 14 Maintenance Guide 56
ShoreTel Server File System
Tab l e 4 lists the directories where the ShoreTel server installs its files.
The Windows System user and the IPBX user created by the ShoreTel installer require full access to
all the ShoreTel directories. All other users can be granted access on an as-needed basis.
To ensure the security of sensitive and/or personal information, confine access to the VMS and
Database directories strictly to administrator, system, and IPBX users.
ShoreWare
Workgroup
Server
ShoreTel-WGSvc Manages workgroups and
queues
CMCA Service CMCA Conference bridge
application
File Transfer
Service
FTService Transfers files using
SMTP (qmail) engine
IM Service IMService XMPP-based Instant
Messaging engine
Media Service STMedia/STTS Media engine
QMail Service QMailService SMTP service on Linux
servers
Services
Manager Service
SMgr Services Manager for
starting, stopping, and
monitoring services
SM Service SMService Backend service that
enables service CLI
access
Note
The server installs files with default access permissions. System administrators might want to ensure
a more secure environment.
Table 3: Service Descriptions (Continued)
Service Name Service ID Process Description Distributed
Server